Chapel of Hope Funeral Home

This place is such a terrible disappointment. Very unprofessional...rude and non caring. If you want an assembly line type atmosphere this would be your place. Very expensive. You will spend thousands of dollars and be given a very inadequate time of viewing your loved one unless you really contend for more to the point of telling them you are considering changing funeral homes. Then magically you get more time. Very matter of fact ...take it or leave it type attitude... two of my uncles have passed this month and the embalming job they did on them was hideous... when I told them one of them didn’t look right they argued with me...and the other one looked so terrible it really hurt the family...on one of them they did not consult with the family about viewing after the service and wheeled him to the back of the church and tried to rush everyone outside while leaving the ministers and family in the sanctuary without a clue as to what was going on....then as the immediate family was viewing and saying the final goodbyes they were told they had to go and were rudely rushed away...awful awful experience...I would like to thank the wonderful people of Kirby Smith Rogers Funeral Home in Lovington... they were willing to accommodate our family’s wishes with much more compassion and a much more reasonable price ...sadly the family was too drained from the arrangement process with Chapel of Hope to deal with making the switch

I attended a funeral today for a very dear friend and long time resident of Hobbs. I have been to funerals in years gone by that Chapel of Hope has hosted and I don't recall any bad experiences, BUT today was absolutely pitiful! It was very apparent that the staff wanted to get it over with. Your expressions told us you didn't want to be there. You know, maybe if I hosted funeral after funeral, I'd be cold with no respect to the people having the hardest days of their lives too...? Wheeling the casket out so the friends and family could take a quick glimpse at their loved one and hopefully go on outside, really? I felt like one being rushed so as not to inconvenience the host. There were thousands of miles traveled and dollars spent to say farewell to a wonderful man only to have the company that was entrusted with this serious and meaningful occasion, to treat it as if it was of no importance at all. Really poor service.

Leaving a one star review for a zero star experience. Instead of helping the family during their time of grieving they made it worse. They rushed the family through the service, Even going so far as to wheel the casket into the church foyer so people would leave as fast as possible after viewing their loved one.

I have recently attended a funeral serviced by Chapel of Hope. I was very disappointed in the staff. They were rude and rushed the mourning family at every step in the process, going as far as to grab the casket and wheel it to the door during the funeral service. I do not recommend this funeral home!

One of the most unpleasant experiences ever, do not use Chapel of Hope if you care for your loved one because the staffs highest goal is to get the funeral over with so that they can get back to enjoying their life...before the funeral was over the staff rushed up the isle and wheeled the casket out of the church so that they could force a drive by viewing and then they left all the family in the church by themselves while they ran everyone by the casket like a drive through car wash....very unpleased and would not ever use them again.