Kaiser Permanente Standiford Avenue Medical Offices

This is a review of Kaiser in general. I was fortunate enough to have been covered through my dads insurance, and for that I am grateful. I had received service and was subsequently billed for the service. My coverage was not accepted because there was an error in the system regarding my birthday. Seemed like an easy fix, I called back and fourth between the insurance company at my dads job and Kaiser. I was told by a Kaiser representative that “my” debt would be put on hold and not increase until the issue was resolved. I was told not to contact them, and that I would be contacted should the situation change or evolve. I trusted the experts, the people who benefit off my dads labor and are paid to provide insurance and coverage to resolve the issue. They did not, instead they sent my account to collections without calling me to notify me. I am now paying triple the amount I owed. When I asked who I could talk to about this injustice, I was told that I couldn’t do anything about it, and further, that I would only make things more complicated if I pursued it further. I am not sure who to contact or what to do, but this type of behavior happens ALL THE TIME, to people I’m worse off situations than me. Shame on you, Kaiser. Shame on you insurance companies. You’re job is to help people, instead you operate like car dealerships prying on people trying to do the right thing and contribute to a better health care system. It’s no wonder people don’t trust the medical system as it stands. I hope your business collapses and that you are held responsible for the financial burdens you place on your customers.