Map
Detailed Information
- Place Types Travel agency
- Address 2432 W Benjamin Holt Dr, Stockton, CA 95207, USA
- Coordinate 38.0048318,-121.3424805
- Website http://www.setness.com/
- Rating 4.1
- Compound Code 2M35+W2 Stockton, CA, USA
Reviews
An elderly family member booked a tour with Setness travel early in 2020 and due to covid concerns, she canceled the tour in early April and was told she'd get a full refund. 10 days later, she got a letter in the mail stating that the company had changed their policy and did not allow any refunds anymore, only future credit. I offered to help her with getting her money back and after writing the company, I got an email back from the owner, Wayne who promised to issue a refund, but they needed time due to covid. Fair enough, so we waited four months and after sending them a reminder early this week, his wife Katherine responded that there would not be any refunds after all. Absolutely deceitful business practice. Buyer beware.
I have been on multiple trip with Setness Tours. Very professional, clean coaches and wonderful information. I am looking forward to more travels.
Never personally set up a tour through this company. Just happened to be on the same tour as them. While the owner of Setness was a very pleasant man, the people he tours with aren't the most friendly. Lots of complaining about the other people within their tour group, always picking fights about not having a row to themselves on the tour bus, complaining about how much walking was happening, complaints about not enough shopping time, etc. Never experienced such strong entitlement by a group of human beings. No wonder why Europeans have a negative view of Americans. If you want to enjoy your vacation, my suggestion is to ask for a personality assessment for the group before you sign up to go on vacation with them.
Very friendly and helpfulnI look forward to booking more trips soon.
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