YRC Freight

If i could i would select a quarter of a star. These people are terrible. Ordered a part for my lawn mower to ship to my home. Was told by YRC that I would need to be home to help driver unload. I took the day off and told YRC to have driver contact me for specific directions to my driveway. There Dispatch calls me and says driver is 1 stop out and will be arriving shortly. I tell them that the road is under construction and he needs to come in a certain way. He tells me ok he'll relay to the driver. 25 minutes later I get a call back. The driver is refusing to turn down my street which is a truck route and has truck traffic all day, and before you say how does he know what a truck route is I have 16 years experience driving semi's.They tell me for additional fee I can have it sent out on a smaller lift gate trailer tomorrow. Or I can come meet the driver down the road and take the freight off his trailer. 1 I used my last personal day for this I can't loose another day of work and 2 I don't have a truck to get a 180lbs skid back to my house. Thats what they were contracted to do. When I talked with there customer service people I was treated like my freight didn't matter and that they were doing me a favor. All they kept trying to do was get more $ out of my pocket. This is a terrible company with horrible customer service. I will now be waiting an extra week for my parts while a freight rescue is done and my order is transferred to another smaller trucking company with 2 people in the truck and a lift gate to deliver it properly.

Not good for on-time delivery

Ordered a desk from Amazon, and the seller used this carrier. Before the estimated delivery date had even arrived, they left me a notice to call them and shipped it back, before I was even able to call them. If the seller had used UPS or FedEx, I would have my computer desk right now. The customer is not the priority of YRC Freight.

Excellent place for shipping

Need better management