Maddaloni Jewelers

I went to Maddaloni Jewelers to get my watch strap fixed. I was told it would be $50 for the part plus $15 shipping. When I came to pick up the watch, I was charged an additional $250 for polishing the watch. When I told the owner I didn't ask for the watch to be polished he said there is nothing he can do. After arguing back and forth for many minutes he said for me to come back tomorrow to pick up the watch so he could put the dents and scratches back on the watch. What kind of attitude and customer service is that? When he left, the sales rep had to step in and offer me to meet me in the middle. I have much higher end watches at home and I enjoy showering my wife with jewelry. I can promise you I will never step foot in this store again.

I purchased a watch at Maddaloni today and couldn’t be happier with the sale. It was my first purchase of a high end watch. The salesman Marco answered all of my questions and explained specific differences between the watches I was looking at and had me wear them. When I decided on which one Mr Maddaloni came and greeted me. I asked if they had some room on the price and he gave me a discount. I feel the discount was good but honestly the professionalism of Marco and Mr Maddaloni made the experience fantastic. I will return for certain.

Just had my 4 year old's ears pierced for the first time. Love this place, they made it so easy and she didn't cry! I will be returning with my other daughter when she is ready, I can't recommend this place enough. Thanks again

Wow! Excellent customer service!!!!! Took my child for ear piercing and they were so accommodating and kind and patient! Highly recommend them! Very Clean, and they look beautiful!

Marcos at Maddaloni is going to go above and beyond to make sure you walk out of the door with a feeling of pure exuberance. The timepiece I purchased had a defect; Marcos did not hesitate to help me find a new watch to exchange and handled myself and the situation with the utmost of care and professionalism. I would recommend Marcos and Maddaloni to anyone seeking a new addition to their timepiece collection.