Verizon Authorized Retailer – Cellular Sales

Shawn Failor was super helpful in transitioning my service over from AT&T to Verizon. I was able to trade my old iPhone 8 plus (for more than I thought) in for the new iPhone 12 pro and I couldn't be happier. There are a lot of good promotions going on right now during the holidays and the staff there are very knowledgable about helping you get the most bang for you buck.

Awesome

Shawn Failor is awesome! He helped us get new phones that fit our needs best. He is courteous, knowledgeable and friendly! Ask for him if you go in, your won't be disappointed!!

I've been with several different cell service providers through the years and all of them have had TERRIBLE customer service. I've been with Verizon now, specifically through this store, for two years. Kevin is my customer service rep and he is FANTASTIC! I recommend going to him (look for the best-dressed guy in the building -- that's him.)nnMy girlfriend and I went in last week and upgraded our phones. Kevin helped us look at several different models and was very helpful and informative. We both purchased phones that we love, in colors we really love, and with stylish cases.nnA week later I returned my phone because I found that Google was having a promotional sale for a steeply discounted price. I went back to Kevin, I even waited specifically for him, and he helped me return the phone and switch to the new one. For some reason the switch was more difficult than just a few clicks, a SIM card swap, and a data transfer. Kevin took care of everything. He made several calls, sought help from other customer service representatives to see if they had ever dealt with a similar problem, and was able to get everything straightened out.nnAfter all of that, he installed a new screen protector for me, transferred all of my data over, and answered all of my questions.nnI really appreciate his service, especially the way he goes about giving it. I recommend going to Cellular Sales and specifically going to Kevin.nnKevin, thank you! You've earned the longest positive review I've ever written.

Was having issues with storage on my phone. The rep helped me figure out how come my storage wasn't emptying and helped me upgrade my storage. Phone is working like a charm again.