Regency Lakeside Apartment Homes

I am so pleased with the service I received with the maintenance department. I had some water damage from the last big rain and they checked it out as soon as I submitted a work order. They did everything on a timely basis. And I’m very pleased with the out come and how they cleaned up and even put things back in place for me.

Do not move here. Only pro is the lake. Lived there for a year. The apartments are outdated and over priced. But my biggest issue is since I moved out I have yet to see my deposit back. It has been 6 months, I have tried contacting them on 5 separate occasions. Each time I was told my information would be given to someone higher up as the people in the office could not help as they could only see that I had a return check coming and they believed it was sent. But here I am 6 months later still with no check, no explanation and no return calls back from anyone. It was the same thing if anything came up when I lived there. They just passed the buck to someone else that couldn't be reached. When I did live there the pool by apartments was broken basically the entire time. The elevators went out in our building on multiple occasions. One time for over a week, didn't receive any information when it was down, had to track people down to find out when it would be fixed, and didn't receive anything for our troubles. There were numorous people over the age of 70 in our building with walking disabilities so I can't imagine what they did. The building mostly smelled like mold whenever it rained, The hallway curtains were from the 70s, I think you get the idea. Cars were constantly being broken in to and they just would send out an email reminding people they weren't responsible. From my experience you are just an occupancy quota number to them that they need to fill.

I know this isn’t the apartment management’s fault, so I am not looking to blame at all, but I am looking to warn everyone who thinks about moving here. Yes, the location is next to the lake, but the geese are absolutely horrible. They wake me up at 3:30 am every single day, honking so loud and literally stomping all over the roof. They honk from 3:30 to about 8. I am a super heavy sleeper and even these wake me up. I can’t handle living here and can not wait to move out.

Pros: Moving OutnnCons: old appliances that need constant calls for maintenance, bugs in apartment, car break-ins every night, expensive, nickel and dime you with deposit, walking trails COVERED in goose excrement, pools are not cleaned regularly, argumentative office staff, I could go on and on but I think you get the point. This place would need some big changes before I would recommend anyone move in here.

I requested the repair yesterday and it was done today. The guys are always friendly. Good job. Thanks