Borsheims

Travelled home to Omaha to visit for the Labor Day Holiday; stopped by Borsheims to shop for a keepsake after losing our little Scottish Terrier. I bought an expensive designer bracelet and charm on Friday, it broke on Saturday and stopped by Borsheims on Tuesday on our way out of town. The customer service people and the sales floor staff past me around, kept me waiting and worse - they were rude and uncaring - especially Cheri from Sales. The only option was to return the bracelet and leave empty handed. Borshems wouldn't look for a replacement; wanted me to wait or go to lunch while they fixed the bracelet. Treated me terribly. My husband and I have always gotten our fine jewelry from them - NOT anyone. Terrible experience. And terrible service and poor quality.

Nice items but quality control is questionable as so much of their product is produced by third party vendors. Also, customer service does not speak to quality control who does not speak to sales, etc. The company is really just an online platform for third party manufacturers similar to the Amazon model. Not a rip off but nothing special in terms of deals or quality.

My wife and I purchase almost all of our jewelry here. Particular shoutout to G in the Watch Department. I’ve looked at watches every time I’ve been in the store over the last three years - despite having not purchased a watch from him, he always treats me like an old friend and is happy to chat with me about watches and answer any questions I’ve had. Happily, I bought my first watch from G and hopefully there will be many more to come. I can’t say enough positive things about Borsheims as a whole, but my experience with G is always next level. If you’re looking for a watch, talk to him or any of them really - they’ve always been generous, knowledge, and helpful.

Wonderful place to shop and work.

I wanted to order an item online and had questions. It was obvious the people handling the emailed responses were not knowledgable. I was given wrong information about the item and inventory levels. Nothing added up. I eventually called and was given different information. The person who answered the phone created a better experience, but they quoted a higher price than the one listed on the website. I had to point that out. I expected better from a small company.nnEdit: I emailed the customer service team that I’d like to be placed in touch with management, and days later no response. So the team responded (inaccurately) to my product questions, but there’s radio silence when I conveyed my desire to speak to management. I lowered my rating.