Apple Somerset

What is there to say? It’s Apple store.

Scheduled an appt and was screened and seen quickly. My Power Beats Pro needed repair, associate Madonna was very knowledgeable, helpful, & pleasant. Although my ear bud could not fix in store, the ship out process was simple.

Tina and Daniel at the Apple Store are AMAZING! They helped me find the best computer and explained to me the features that could help me. They were efficient, super friendly and turned a stressful experience into a lot of fun! I also appreciate the precautions they took for Covid. This is a busy location, and times are tense, but they made me feel relaxed and handled the trade-in purchase with professionalism and care.

I went to get a new phone. I traded my old phone in and paid CASH for the remaining balance!! They just emailed me my receipt and that was it. I left the store and my phone wouldn’t work. So immediately went back to the store but they were closing! NONE OF THE EMPLOYEES WOULD ME! I stood outside the store knocking and begging for help and they just looked at me! THEY ALL HAVE TERRIBLE CUSTOMER SERVICE SKILLS. I had to go 2 days with no phone.

I have had nothing but great previous experiences at this store but today’s experience I found to be unacceptable and VERY disappointing. I had an appointment to pick up a phone I had purchased, only to be told that my appointment was canceled and shown a screen that blamed it on Verizon. Why was I not notified by Apple in advance prior to me taking time off work and driving in major traffic?nAfter contacting Verizon, they said they could see no reason why any type of an error would have shown as I was more than eligible for an upgrade even though I was not even going through Verizon other than for my provider. Everything was going through Apple for the entire purchase which was done the previous day.nApple would not allow me in the store but did allow my daughter to proceed prior to the fictitious Verizon claim when the appointment order was scanned.nWhen my daughter informed me of the situation, an Apple associate explained the situation to me outside of the store. When I was questioning how this could happen she directed me to go find out from Verizon as they had a store on the 3rd floor. She then stated that she shouldn’t even be talking to me because I was not wearing a mask. I simply turned around and walked away and feel that this was a violation of the American Disabilities Act as I have a well documented blood clotting disease that does not allow me to wear a mask and have already survived 2 massive heart attacks but an immune system that is second to none due to my lifestyle (Google my name with heart attack for validation).nVery disappointed that a simple purchase pick up had to be so complicated and humiliating.