United Airlines

They were so helpful to me! I had a orthopedic boot on my right foot and from my 1st flight home to my last they helped me board and had a wheelchair waiting for me and took me to my next gate. They were very friendly and helpful. I will definitely recommend and fly with them again!

If I could give less than a one, I would. United Airlines has locked my 94 year old grandmother out of her account and won't let her use her miles because she doesn't have access to her email at home. I have explained to them that she can't access her email at home (she does it at my mom's) and they want her to send her photo i.d. to them with her account number! There is no way that she will do that. She doesn't trust people with her identity and I don't blame her. It's unfortunate that she can't use the 100,000's + miles that she has to see us! One of the biggest airlines in the world can't resolve this and WON'T resolve it. How are the elderly population who aren't technologicly savvy supposed to use things that they have earned when there's no way of getting access to them?! Ridiculous!

I was well taken care of after missing my connection in Houston, with a nice hotel and meal vouchers. The airplane I was put on today was inexcusably dirty. There was plenty of time between flights to run a vacuum; there was no reason for the floor to be covered in pretzels and crumbs.

I was travelling with my four kiddo's. The studious were very polite and helpful.

The ladies working today at the check in counter were rockstars!! SFO flight cancelled due to weather but they managed to rebook me after trying to get me scheduled onto another carrier (even though they didn't have to)! 5 stars!