Map
Detailed Information
- Place Types Furniture store
- Address 6290 E State St, Rockford, IL 61108, USA
- Coordinate 42.2675485,-88.99406
- Website http://stores.mattressfirm.com/il/rockford/mattress-stores-rock
- Rating 4.9
- Compound Code 7294+29 Rockford, IL, USA
Openning hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 8:00 PM
- Saturday 10:00 AM – 8:00 PM
- Sunday 12:00 – 6:00 PM
Photos
Reviews
Luis was absolutely wonderful! He answered all of our questions with confidence. He was not a pushy sales person as we have all come in contact with. We ended up purchasing that night and received within 4 days! The delivery team was on point and very helpful as well! It was a great experience all around and would definitely recommend!
Chad was an excellent salesman: knowledgeable, intuitive, and helpful! He helped us where we needed it, listened when we talked, and made suggestions based on what we communicated that we wanted. In the end we got a HUGE discount, and I do mean huge. The mattresses were on sale for President's Day, and Chad found a mattress that not only met our desires, but was also (on top of the store-wide sale) on sale from the manufacturer. I'm certain we absolutely could not have gotten a better deal if we looked at every store in the city!nnThe delivery men were great as well. I received a notice in my email which mentioned that this was curb-side drop-off only, but they carried the mattress and box spring up a flight of stairs and into the apartment bedroom. We all had masks on the entire time. I'm extremely happy with the whole experience! It could not have gone better.
Luis Ramirez was my salesman and let me tell you this man’s knowledge of all their stock was impressive. You can tell it’s more then a job for him and truly a passion. You get the sense that he wants to get the best thing for you and not his numbers. One of the best experiences I’ve had
Really great experience, thanks to salesman Chad. Took care of everything in a professional manner and answered all our questions. Gave us a really good deal. Would highly recommend this company if you're looking for a new mattress.
The customer service at the Rockford site is UNMATCHED!! I literally wish all of my encounters with companies could go this smoothly. Chad helped me in store, answered all my questions. He got me set up with a new mattress in under 30 minutes (I stopped in on my lunch break. Couldn’t believe it was that smooth). Then I had to make a quick change to my order and called the store a few days later, and Luis handled it with zero problems. Almost like we were old friends and he was doing me a solid. If I could leave 10 stars I would. The most headache-free mattress buying experience lol. Great job guys!
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