Best Western Monticello Gateway Inn

Rooms are clean. Mattress was pretty comfortable for a hotel mattress. Has all the stuff in the room you would expect. Good service. The lady who checked us in (I didn't catch her name) was super helpful. An absolute angel.

The rooms are big and comfortable and have all the amenities. We had a relaxing worry free stay.

I would like to stress that the front-counter clerk was fantastic. I would also like to stress that this is, as far as I know, the only hotel review I have written so far. The reason I am writing this review is because I have never experienced such a situation in any other hotel. In short, there was an overpowering smell of sewage coming from multiple hotel rooms, through the bathrooms. So much that holding my breathe still caused me to gag.nnWe showed up just before midnight after a long drive. Everything seemed great, clerk and room seemed fine. Except there was a faint odor I could detect when we got into this first floor room. Before bed I realized it was coming from the bathroom so I closed the bathroom door. Later, around 2 am, realizing the smell was still spreading, I opened the bathroom door. I was greeted by the most disgusting smell of sewage I had ever smelled in my life. It was also incredibly strong. At this point I quickly closed the door and walked to the front desk, noticing the smell was in the hallway. The clerk was understanding and offered a room change just a few doors down. I checked the room out only to discover the same smell in that bathroom. Being incredibly tired, I just asked for towels to cover the base of the bathroom door. It did not help much.nnThe smell was bad. So bad, in fact, that I'm actually concerned for my health and the health of the other hotel tenants. From what I could make from the clerk it also sounded like this wasn't exactly an isolated incident. However, it did not seem like this was a common issue for the hotel.nnIn all my years of stays at locations, this truly was an unfortunate nightmare. I would recommend checking the bathroom for this sewage smell when you first arrive and ensure you are able to receive a refund if it is detected. Perhaps write a review if you also detect the smell on your stay as well. I believe the city might be interested in this if it is an ongoing issue. However, it is my belief that this was an isolated occurrence.nnI had written this review during my lack of sleep and general disgust of dealing with the smell, but have come back to the review after having more clarity of thought. It is my belief this was an isolated issue, but something to be wary of. The room and especially the front-desk clerks were great.

My daughter was broke down in a state she didn't know and I was back in NH and couldn't find anyone to help but let me tell you Kimberly went above and beyond to make sure my daughter and her family were safe. She found someone to bring my daughter what she needed to fix her car and get her back on the road. I have never met someone so caring and giving. I would like to say THANK YOU to not only Kimberly but everyone at the best western Monticello Gateway Inn that was there for us.

I love this place. Quiet and clean. Comfy beds.