U-Haul of Palatine

I had a fantastic experience with U-Haul of Palatine. I would like to thank Emily in particular for her assistance with my rental. Without Emily’s I absolutely would have rented the wrong truck. Very professional and courteous and knowledgeable. Thank you U-Haul of Palatine for giving me a great moving experience.

Reserved a truck 1 1/2 weeks ago without an issue received and email and text message that my truck would be ready to picked up at 8am on 8-29-2020 with a dolly and moving blankets.nThe day before my move I get a call at 12:30pm (30 minutes before I close on my new house) that they don't have my truck available. I can pick up a new smaller truck (15ft) but that wont be ready until 3pm. Mind you this is all happening at 12:30pm Friday afternoon at the end of the month. No uhaul trucks were available in a 30 mile radius to be picked up until my new truck at 3pm. I was not happy. I have people coming to help in the morning and now i am without a truck. To make matters worse my landlord already rented my apartment so I have no chance of staying.nWhy was I able to schedule a truck to be rented when none were available? Why would they wait until Friday at 12:30pm to tell me my truck was not around? I was stuck no other company had a truck at the last minute, I called all the big players Budget, Penzke, Enterprise, I even tried movers. Luckily because of a friend recommended them I was able to find a truck at Route 12 rentals they had one fifteen foot truck left that I could have in the morning.nI will never deal with uhaul again, I will tell everyone I know not to deal with uhaul and tell my story I also plan on writing to the BBB about how they notified me last minute just so I would be stuck with uhaul.

Terrible customer service. They where extremely rude and made it seem like we where bothering them, when in realty this is YOUR JOB and we are giving your business money!! I will not be going back to this one. The UHAUL in Arlington Heights has WAY better customer service, and I recommend using them.

I had a good experience. They were the only dealer in the area that had a trailer I needed and the service is great

Good customer service. Friendly and professional. Ins and outs are easy.