Map
Detailed Information
- Place Types Furniture store
- Address 413 S Arlington Heights Rd, Arlington Heights, IL 60005, USA
- Coordinate 42.0769123,-87.9803401
- Website http://nwmetalcraft.com/?utm_source=google&utm_medium=organic&u
- Rating 4.8
- Compound Code 32G9+QV Arlington Heights, IL,
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday 11:00 AM – 5:00 PM
Photos
Reviews
Purchased a smokeless fire-pit for my husband for the holidays. Everyone was friendly and knowledgable during the process, providing helpful tips. Brought the fire-pit home, used three times and were not satisfied with the product or results. I first called the manufacturer to see what could be done. They explained that they would accept the return, so I called Metalcraft and told them the situation. The owner called back, and without hesitation, simply said to bring it back and they’d issue a full refund. And that was that. Could not have been an easier process!nI perused the entire store when I returned the fire-pit and gotta say, this is a great store with loads of options! I had no idea how huge it was. Will definitely keep in mind for future purchases. In the meantime, I sincerely appreciate them making the return so simple!
Our experience at Northwest Metalcraft was very positive. We ordered a table and 6 chairs for our patio, and from the time of the sale to delivery, the service was prompt and attentive. We didn't feel pressured while walking the sales floor, and really felt like they wanted to work with us and get us a set that was the right fit for our budget and space. When we had a slight issue with one of the pieces delivered, they got us a replacement, no questions asked, and did so in a timely manner. Wonderful store to work with!
Worked with Shane in the showroom on picking out a new gas log set, custom doors and new mantel. He showed us all our options and suggested a kind of door we didn't even think about that was higher quality at a comparable price to the ones we were looking at originally.nRon came out to do the initial measurements and walked through mantel size options, he got everything exactly as we wanted. John and Kevin then came out to do our gas line and log install. They were so quick and efficient and walked me through the changes they made to our existing gas line. Ron came back to install our doors and mantel once they were ready and once again, was very professional and efficient!nEveryone we encountered was always friendly and helpful. They gave us their professional opinions as well as took into account what we were looking for to execute all pieces perfectly. Not once did we feel led astray or taken advantage of, we only wish we would have upgraded our fireplace sooner! Very happy customers and will not hesitate to recommend to our neighbors for their fireplace needs.
Such a positive experience from the minute I walked into the showroom, working with Chris Brush until the install with Kevin. I wasn’t sure what I needed but Chris walked me through the process , guiding me to the perfect fireplace. It was worth the drive from LIbertyville. I’d highly recommend them.
From browsing the show room to installation, 5-star experience all the way around. Ron installed mantel pieces and a new glass door to really upgrade the look of our fireplace. Highly recommend.
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