AssistMyComputer

Unable to deliver on time and poor customer communication. Called because a power surge killed my gaming PC. They came to my home to diagnose on the spot 30 minutes later than the window they said. Diagnosed it & said it would take a max of 5 business days to fix. Just after 5 pm on business day 5, they call & say it won't be ready until 9 am on business day 6. I say fine but bring it at 5 pm when I'm home from work. At 5:20 pm on business day 6, no delivery of my fixed PC. Instead a call saying it will take 2 more days. I regret calling this company. Still no PC and a measly offer to knock $50 off the price. Not good enough for poor communication and utter failure to driver my repaired computer I'm a timely fashion . DO NOT patronize this company.

Laptop hinge had split open so I contacted them for a repair or a possible fix if at all. Get there for my appointment and the door is locked when the store is supposed to be open. I'll also note that in the three times I went to their location, this happened every single time. They looked at it and told me they could fix it no problem, they just had to order the new case. I was thrilled especially after they told me it wouldn't take any longer than a week. It ended up being 4 weeks. I called them each week as a follow up and was told that they were waiting on a different part to fix it because they had the other one and needed this one to fix it. I was told this continually. Finally they say I can pick it up and when i get there, they tell me that they were under the impression that I was going to be arriving earlier (I came at the time they told me to come at?) so they told me to come again the next day. I do and again, the door is locked and I wait. When I finally get in there, I see my laptop still broken in the old casing. They then tell me that they tried 7 different cases, all of which didn't fit because they don't make my laptop anymore. They also bought me a replacement laptop for being unable to fix my old one. So at this point, why the 1 star? I was given the runaround of being told that my laptop was going to be fixed instead of the truth that there was a chance it wouldn't be. Also the laptop they replaced it with (valued at the same amount of money I paid to have it fixed) was nowhere near the value of my old laptop. Not even close. They told me it was a loss for them but it was also a loss for me. I could have even tacked on another star for the newer laptop because that was a surprise for me but the lack of professionalism and feeding me what I wanted to hear was too much for me.

Great IT Services for our business. We found this company on line and we are happy we did. They sincerely assisted with our new systems and the complex issues we had. We appreciate the efforts!!.

Great Service. We appreciate all the hard work and caring. They really focus on what's needed. We are very happy with the services. We definitely recommend. Thank Mike and Alex..

Thanks for the outstanding Service. Prices Well worth it. Thumbs up guys. The family and the family business are in good shape now. No more Crypto viruses!