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CarMax

2756 Ross Clark Cir, Dothan, AL 36301, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 8:00 PM
  • Tuesday 11:00 AM – 8:00 PM
  • Wednesday 11:00 AM – 8:00 PM
  • Thursday 11:00 AM – 8:00 PM
  • Friday 11:00 AM – 8:00 PM
  • Saturday 9:00 AM – 8:00 PM
  • Sunday Closed
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Reviews
Jarad Jenks (03/26/2021)
Sales team was good and courteous but the process took over 4 hours due to computer complications. The vehicle parking lights and daytime running lights are out and the fluids were low, no windshield fluid at all. I called the service department and the earliest they could get me in was two weeks away. These are simple things that should have been done before the vehicle left the lot. I am happy with the salesperson and vehicle and would have given a higher rating if not for the other issues.
jerod oneal (03/20/2021)
Haggle free price=care less about customer service. Already purchased one vehicle from Carmax went to get another one and had it picked out reserved. I asked the guy that called me about it if I could go ahead and pay to have it shipped. He responded not yet have to check but don’t worry I’ll call you back you don’t have to worry it is yours. I waited all day called that afternoon held for over an hour so called next morning and it’s sold to someone else because that employee did not call me back. What was car max response we messed up it’s our fault I’m sorry but there is nothing we can do. I talked to manager at local branch and call center both said we can try and find another one other than that can’t do anything. Oh y’all mess up and oh well is the response. I thought my request was reasonable let’s look find year mileage package that is comparable but if it’s higher can it be lowered for my inconvenience? They said no nothing can be done on our “haggle-free” price. Why even have managers not just kiosks where you tap say I want this one it ships you get financed. Because if you’re there for customer experience you are failing miserably at your job.
Kathy W (02/05/2021)
My car is great! The process of finding it, getting it delivered to the closest Car Max was good. The car is exactly as pictured and worked out great. The sales process was a little bumpy due to some IT technical issues but it was resolved. Overall, my experience was good and I would recommend CarMax for your next vehicle.
jrd02wilcox (03/01/2021)
The car is in great shape and just what I wanted. The dealings with the staff at Carmax was weird and frustrating. I spoke to a different person every time I was there. Some of the staff were nice and some were not. The amount of paperwork was too much. Who needs a reference to buy a car. Thanks.
J T (04/13/2021)
We've bought several cars from the Birmingham store and were expecting the same level of selection and service but we were extremely disappointed. They didn't have a salesperson to help us out and just told us to go look at the cars ourselves. Even the vending machine didn't work. Save your time and look elsewhere.
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