Map
Detailed Information
- Place Types Travel agency
- Address 7000 NE Airport Way, Portland, OR 97218, USA
- Coordinate 45.5888656,-122.5933889
- Website http://help.jetblue.com/SRVS/CGI-BIN/webisapi.dll?New,Kb=askBlu
- Rating 3.4
- Compound Code HCQ4+GJ Portland, OR, USA
Photos
Reviews
They were super with my 12 year old son when he flew cross-country unaccompanied. Very nice airline.
This is my 1st JetBlue flight and it's been exceptional, thanks to the gate agent Brett, and I haven't even taken off yet. It's also my first visit to Boston and I told Brett this and requested a window seat (so I can see the city when we are landing), he made it possible. The legroom is incredible, super clean, the flight attendants seem alert and super nice. I also like their outfits. I'm very much looking forward to this flight. If the next 6 hours are similar to this, I'm never going to fly another airline, regardless of cost.
I always use JetBlue because I love how attentive they are to allergies, how clean and roomy the seats are, and the TVs always work, etc... our flight home on Saturday, however, was a major problem. I had purchased the JetBlue Flex option, which I always do because I love the ability to switch the dates if I need to, and can bring two bags per person. I went to change the date by 24 hours and was told that it would only cost $40 more so I happily spent it. When I went to check in 12 hours later, turns out that they had downgraded the quality of the ticket and all of a sudden I had to pay $200 extra for the luggage, my tickets had been downgraded, and when I called and complained got told that they had apparently changed policy since I had last called and they weren't going to do anything about it? The person on the phone was also very rude. Horrendous service, not to mention that the person who I spoke to originally should have mentioned the change in the tickets if that was what was going to happen, I would have gladly just kept my prior tickets. I should have been told that it would be $240 not $40, and feel very violated that I was not told about the policy change, which happened without my knowledge. The flight itself was filthy and I barely got any time to wipe down the seats like I usually do to avoid allergens. I have always recommended JetBlue to friends and family, and now will have to avoid the airline in the future.
A few times of my experience flying with Jetblue Airways have been great. And they also have very good customer service !!! Flying Jetblue Airways is one of my best choices.
Superior Customer Service! Comfortable seating,affordable prices.
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