Rio Grande Animal Hospital

Our sweet cat got sick and died a couple weeks ago and I hadn't cried so much in 25 years! The entire staff at Rio Grande Animal Hospital wrote loving words in a card that I received in the mail last week and thus I cried again. I really appreciate their authentic kindness and support during this time and over the past 7 years.

I had to euthanize my dog of 16 years, and I was naturally nervous about the process and how it would be for him. They were made it very special, even brought some treats in for him. Thank you for listening to me reminisce and being sweet to me and my dog.

They seem to feel, when unemployment is at its highest, $20 is something anyone can afford and a laughable amount of money. They mocked and shamed me on my google review and then deleted it out of regret maybe(?). Yet they do not have it within themselves to offer an apology. The receptionist did not inform me of added fees at the time of booking my appointment. And management would not discuss the surprise expenses with me at the time. Below is their response to their price gouging tactics, I am not the only one they are extorting (read their other google page, they have two, I wonder why) and you will be next if you decide to use this company to treat your beloved pets. "there is an extra fee associated with this. It is very small and you are arguing about a fee that is less than $20."

3 year vaccines. Great job. We had to wear masks, but not the kitties.

Always charge a work in fee regardless of appt being scheduled. They are trained to charge as many fees as possible. They were not really helpful in finding a resolution for my dog ailments.