U-Haul Moving & Storage of Willow Bend

This is a one of the bigger seize Uhaul center for all uhaul options. They offer over night drop off. They have 24x7 climate control storage room available for rent in block of one month. There are few customer parking available where you can part your care and even sometime overnight. Staff are helpfully and friendly.

I payed for the insurance in the parking lot while my trailer I rented was being hooked up. I asked the employee what all it covers and what it doesn’t. I was informed that the insurance would cover all my belongings if there was an accident, blow out, hitting a curb or a speed bump that damaged my property. They then proceeded to tell me that they were just trained on it a week ago and reassured me that even if I hit a curb it would cover damages that was the only reason why I payed for it. I drive trailers weekly and I know these Texas roads can be unforgiving.nI loaded up all of my stuff strapped it in and wrapped it and hit the road.nWith my luck I just so happened to go over the two man hole covers in the middle of the road off Dallas North Tollway by the shops of legacy. Not thinking anything of it, I got to the house and started to unload noticing a chip taken off of my $1,400 dresser. Don’t worry I thought, I have the insurance that I was assured would cover my belongings if anything happened.nI made sure to take photos because I knew they would ask for them and returned the trailer. The people that assured me about the insurance checked the equipment back in as well. They still said it would be covered and even started the claim process, come to find out once the insurance called me they said they wouldn’t cover the damages due to their policy that isn’t given to their customers when purchased. The policy is also not online either which is sketchy and not readily available to their customers.n“It is your word Vs. our employee, he has been with the company for over a year and I asked him all the right questions.” You don’t think an employee would lie so they don’t get in trouble??? Your calling me a liar straight to my face by saying it’s our employees word over yours. Seriously what is wrong with y’all, your acting like your in high school.nI also see your management doesn’t ever reply to reviews. This is why y’all 3 stars, your location has terrible customer service and truly needs to be looked at by Uhaul corporate.

This UHAUL location has been excellent. The assistant manager Cody, I believe is name is, is super helpful. Definitely recommend this location.

Great place, Great people, Great prices. Lol but seriously for a quick move it was a great place to go. When I moved from Arkansas the Uhaul over there wasnt that great, they were late to open and not accommodating. I was pleasantly surprised by the service and how smoothly the pickup and dropoff here went.

Reservation went smoothly and equipment was available as requested. Customer service area was very clean and organized.