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Detailed Information
Openning hours
  • Monday 8:00 AM – 5:00 PM
  • Tuesday 8:00 AM – 5:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
Photos
Charleston Water System
Charleston Water System
Reviews
The Dog Wash (03/31/2021)
What a wonderful team! Everyone was so polite and helpful when I was having water issues today. Sidney gave me more information in 10 minutes of meeting him than in 4 plumbers that I had look at an issue over the past couple months. Very happy with y'all
Ron Massey (04/05/2021)
Customer service lady was nice but they never sent me any bills since I turned the service on. I pay all bills as soon as received but after I finally received the bill after two months I immediately called and told them I have all of the money but I don't feel the late fees (2@$9) was fair or justified. She admitted fault for the company but was only able to remove 1 late charge, the only one I was aware of. She said there was actually 2.. Anyway at least they removed 1. I'm on auto draft now, but the sales rep in the beginning said she would send me info and the link for auto draft but the second Customer service said they didn't do that. So I think they can get away with fishy business because they supply water and for the most part nobody has a choice if they want water.
Bobby Phipps (09/16/2020)
Monopoly.
Rally LLC (01/01/2021)
Called Dec 23rd. Needed to have the final closing statement to get my water turned on. Can't be transferred to my name, even though I currently own another account and they have it on record that my house is transferring from the original owner on 12/29.nnClosing delays a day.nnClosing happens 12/31, sent letter to CWC via email. Nothing.nnCalled today, 1/1. Technician answers the phone and informs me that nothing can be done today (Friday) and I'll have to wait until Monday to have water...nnThe whole company is trash.
Bob Anon (04/06/2021)
Absolute joke of a utility. Account management Is unnecessary complex. Paying origination fees every time you change an address is a regressive tax on the poor, who tend to be renters. Should be shutdown immediately, everyone should be fired and they should new management should take over.
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