1.99 Cleaners

1.99 Cleaners on Sam RittenbergnDo Not Go!!nnI have been a long time loyal customer of $1.99 cleaners (over 10 years), but they have permanently lost my business & I hope you will read this prior to taking your clothes there.nnThe $1.99 cleaners is conveniently located for me and of course the price was right - I started going there when it was the $1.25 cleaners.nnTwo weeks ago, I took 6 of my husbands’ dress shirts in to the laundered and starched. I picked them up a few days later and did not look at them until I arrived home and put them in the closet. One of his shirts (below) was completely frayed and totally destroyed. I went back & pleasantly spoke to the lady (Janine) behind the counter about this issue. In an instant, she became rude and in a condescending tone told me they did not destroy the shirt and it was not their responsibility. I remained calm & asked to speak to the manager. Jeanne told me that the manager (Maria) was busy and unable to come to the desk. At that point, I was beginning to get aggravated and told her I would wait until the manager (Maria) was unbusy. She said it would probably be about 45 minutes; therefore, rather than stay in the cleaners, I decided to wander in the furniture store next door. I returned in about 35 minutes and was told that Maria had left. I left a note for Maria with my concerns and asked that she contact within three days. Five days went by & no word from Maria. I went back to $1.99 cleaners and was again met by Janine and she said that Maria was not there. When I told her that I had not heard from Maria and wanted to know if there could be any reparations as this was a rather expensive shirt (over $50). She became very hasty and informed me that it was NOT their fault and they did not do this. I told her that I certainly not bring it in that way and was unhappy. Janine continued on that it was not their fault and no, they were not going to do any thing about it! At that point, I lost my patience and I told her I would never be back in their store and could I at least have my 1.99 back for cleaning what is now a destroyed shirt. I was refunded this small token. On the way out of the store, I told another customer to be cautious and showed her what happened. I was rudely told (by Jenine) I was NOT to speak to THEIR customers.nnThis is not the first time I have had concerns with their professionalism and quality of work. Shirts were often returned with missing or broken buttons (which I could easily fix - - but shouldn’t have too) and I would put-up with their rudeness as the price was excellent; however, I am now in search for a dry cleaners West Ashley that will treat customers with respect and not destroy my clothing.

Their staff actually admitted to me that they don't clean, they only iron. This explains why the cost is so low. Upon learning this I've obviously gone elsewhere. I suppose they should be investigated for false advertising.

Good price and do a great job with your clothes

Service Sucks- Make sure that you don't have any stains on your clothes, Because they don't check your clothes, I took a brand new dress there, My dress was ruined, The Manager will not accept Responsibility. The owner states that his cleaners does not have time to check for those kinds of stuff, They just receive your Money & clothes bag it. Now you are at risk of having your expensive clothes ruin leaving you with the cost, Then the store manager (wife )of the owner calls you private call yelling and screaming that she will report you for scam.. Please Beware, You will be on your own. I didn't want the money back, Just to receive my dress the way they received it. So I have to pay for a dress that I can't wear, POOR POOR, I DO PLAN TO TAKE THEM TO COURT.

Horrible customer service. Took two brand new items in to be pressed. The gown came back barely pressed and dirty and the shirt look like my teenager tried to iron himself. When I brought it to their attention the clerk argued with me and begab speaking to her colleagues in Spanish in my presence. Failed to accept responsibility. Extremely rude and refused to remedy the situation. I will never go back. I rather pay a little more for good service. Don’t waste your money.