Zales

Ordered a ring and paid for it Feb. 2. Different dates to come in, and still no ring. Was supposed to email company and get back with me about it and still no response from zales

My wedding ring had been broken for many years l had Zales to do the repair work which was done in a timely and professional manner. I have done business with Zales for many years their associates have always been very courteous and respectful. I hope to be doing business with them for many more years.

My grandmother and I came here to purchase a ring for a holiday gift. Upon our arrival, we were not greeted and when we were, we got talked down at by the representative as if we couldn't afford to be in the establishment. The representative immediately suggested a payment plan for even the cheapest rings. I guess if you're BLACK and you walk into a jewelry store, it is automatically assumed that you cannot afford fine jewelry. My grandmother has since then passed away and every time I look at my ring, I am reminded of how poorly we were treated here.

My fiance purchased my engagement ring here and it's so beautiful. He got the warranty plan where I have to come in and let them inspect my ring every 6 months. Every time I come in here, I'm greeted by smiling faces and the most amazing customer service. Everyone is so kind to you and when looking for items, they never rush you or suggest the higher prices item to make a sale. The best part is that they let YOU decide what you want and don't pressure you. Love this place and the sales staff!!

Excellent customer service and purchase. I went in 15 minutes to closing with my son to purchase my wife a gift. I was treated as if they had just opened. Thanks