Kay Jewelers

Very unpleasant salesman. Lost an potential sale within seconds of speaking to me due to his attitude and demeanor. Probably judged me based off my appearance and age and figured I was a waste of his time. Likely the last jewelry shop in independence mall I’d spend my money at after today.

I had a rough experience with an associate that was aggressive in sales for their highly priced warranty. I spoke with a manager that apologized and was polite and understanding. I will not be shopping at Kay’s in the future.

Horrible place to buy jewelry. It is very poor quality and breaks easily. It is like generic quality as compared to a name brand. Don’t buy anything

They got Beautiful jewelry

My fiance went in store to order my engagement ring and was planning to propose on Valentines day. Mary promised him the ring would be shippednand at the store to pick up by that day. the night before the planned proposal she calls to tell us that the ring wont be here for another week. Both of us were very upset that she lied instead of being honest to begin with. The ring took over two weeks from the date originally planned to arrive and she didn't even say sorry even though she ruined our special day. I will never shop at the Kays again.