Favor Desserts

I have been getting Favor Desserts cupcakes for a couple of years now and today picked up a layer cake. Their stuff is always rich and delicious. The beauty of their sweets is in the simplicity - you’re not going to get some artsy frilly cakes with no substance. You’re going to get a thick hearty cake with the perfect amount of frosting and the added bonus of supporting a local business that does a lot of good for the Durham community.

Delicious desserts. Very good customer service. Clean and very nice accommodations. A tad bit pricey. Other than that excellent.

I ordered a pineapple cake with a birthday greeting 8 days in advance. When the date arrived, I called to see when I could pick it up. I was told that they could not make a pineapple cake until 2 days later (after the birthday) and could not write on it. I cancelled the order. They said I would receive a refund that same day. I did not. I emailed 13 days later again requesting a refund. In response, I got a call saying I would receive a refund that same day. I did not. I am still trying to get my money back. I now see based on other reviews that this customer no-service experience is not unique to me. Considered yourself forewarned!

We have been customers since 2012 have enjoyed every cake and cupcakes we have tasted. Keep up the great work. Continue blessing.

On top of having the best red velvet cake in the area I must brag about the service. I stopped by today (MLK Day) because I happened to be in Durham. It looked like they were closed. Dang it! Mr. Hester popped out the door to tell me they were closed but asked what I wanted (see above) and waved me in. THANK YOU! He did not have to do that, at all. Disappointment➡ufe0fgracious➡ufe0fsatisfied. Thanks so much, Mr. Hester. I will keep singing the praises of the cake AND the service. Oh, and the 5 flavor pound cake is on point too! Go get you some.