Kay

Went into kay Jewelers and got the best customer service I have ever received. I got the ring of her dreams she helped me order it online. I might be more excited then my girlfriend is!

Made a phone order and was charged never received confirmation email been calling the store for 3 days and no one answers. Worst jewelry buying experience ever.

I was offered a job there in February of 2020 and I was waiting for a Email to do my background check. A week passed and I turned down multiple job offers because I had already said yess to working at kay. I called and they said they were going to send it again, and that they were going to contact me. 2 weeks passed and nothin I called and they said they were working on it. 2 months went by and they did not call me or even bother to let me know anything. It’s July 2020 and still not have heard anything back from them very unprofessional.

Purchased an engagement ring in early March, Covid shut the store down and Kay as a whole is unable to process a refund, which is holding us back from getting married. I'm extremely disappointed, we don't even want the ring anymore we just want our money so we can go elsewhere and move on with what we want to do as a couple.. its a shame that the tri cities store can't help us with our situation, as soon as we get the ring we're returning it and going elsewhere to get a ring. If there were a zero star option I'd select that 100 times.

23 years ago I purchased my wedding ring at Kay. I bought the extended warranty, and paid an additional amount to have the hollow ring filled in with gold. I later took my ring in for repairs, and was told my hollow ring was too damaged to be repaired. I inquired about the fee I paid to have it filled in, and after investigations, found that the fill work was never done. So they refunded me the cost of the gold fill that never happened and returned my damaged ring with their apologies. No offer of new ring, no refund of original purchase price, no refund of “lifetime warranty”. So now the token of my wife’s love sits on a shelf a large hole marring it’s once perfect look, never to be worn again. I called recently to see if there was anything that could be done, and they told me it has been too long, and offered their sympathy and apologies anew.nI would STRONGLY recommend you go elsewhere to get the tokens for your vows.