Kay Jewelers

Christian was very accommodating. She didn't mind showing me whatever I needed to look out to make my purchase. Very satisfied.

Young lady at the front was very pleasant. The young security guy was very nice. The female manager could definitely use training in customer service.

I recently bought an item at Kay Jewelers in Conyers, Georgia (January 19) and was told my item would be ready in 2 weeks (February 1). I finally got my purchase today, Feb 25.nnFirst the item is perfect. Love it.nnMy problem was with customer service, (I feel I did not look wealthy enough) first after waiting more than 2 weeks and some days , I was told the item has been there , that they had called both my husband and I with no response. I found out the called from a private number, we were never told about this.nnThe item was however not engraved she said because the clerk had not written up the proper form for engraving. People make mistakes. I get it.nBtw we were told we would not be charged for engraving. I was extremely angry and did let them know it, needed it for an event. I asked that they send it back to be engraved. She called me back to let me know it would be sent back and be ready by Monday or Tuesday (22 or 23) I called on the 23rd and was told 'Your item won't be ready until the 27.This is February. I called customer service, spoke with a very sweet rep who assured me, after calling the store that I would be compensated on the 27th for my long wait.nnI was called today, and asked to come get my item. Asked to speak with the manager, who stayed busy the 15 minutes I waited. Finally the clerk came back to tell me I would not be charged for engraving. I informed her that I was not charged initially for engraving, but she kept telling me about refunding the charge. At this point I was ready to yell again so I told her to forget it and left.nnMy point, good customer service is essential. since I was ready to cancel my order because of this service, and was told it was not returnable.

The Representatives in the store are not bad.nBut I do feel they need to work with a sense of Urgency to assist all customers in a timely manner. They will literally stand there and wait on 1 customer to decide what they want to do, during that time they could go ahead and assist someone else giving that person time to decide.nThey move entirely too slow!!!! Just know you will be waiting quite awhile, especially when its only 2 Reps in the store and there's like 6 customers. Learn to work the floor.

Ordered a necklace online for store pickup and the process in getting it was TERRIBLE!!!! Kays Jeweler's in Conyers Ga. is so unorganized and unprofessional. After receiving a call to pick up my order, I get there during scheduled business hours to a note on the door that they would be closed for two hours. I wait these two hours as I drove 45 minutes to pick up my order to learn that the manager that left the voicemail advised me that she could not find my order. She advised me that she made the call in error. Then at 7pm that same night I get another call that my order is ready for pickup. At this point I am beyond frustrated as I was just there hours before and now had to go back. When I get there before closing the next day I walk up to the store to realize it had already shutdown 30 minutes before closing time. I was not coming back a third time so I see someone at the counter doing inventory I assume and I knock on the door to get my order. I was not coming back a 3rd time. WORST CUSTOMER SERVICE EVER!!!!