City of Richland

Every city has its red tape, in my opinion the people who work at the city take responsibility to help you get through the red tape and get you on your way as soon as possible. I have always been helped promptly and communicated with well.

Automated phone service is garbage. On hold for over an hour with no change in the amount of callers ahead. The people are generally unfriendly and seem like they dont want you to be there. And they have proven to be incompetent twice in dealing with my bill, informing me that it would be paid through x month, when x month arrived, my power was shut off. Upon inquiry, i was told i was 2 months delinquent. So on top of paying my presumed nonexistant bill, i also had to pay a late fee and reactivation charge

Robert Thompson needs to be fired/impeached etc.nnWhat type of example does it teach to have a Mayor who is not only an alcoholic but one with a DUI?

The only thing worse than their hours is the fact that they don't post them online. People work, and should not have to leave work early to turn on utilities