Kay Outlet

I went to this store to look at a gold rope chain for myself. The girl behind the counter was very polite and showed me a couple of them. I advised her that I would look around and be back. And she showed me the chain while I was on the outside counter. I told her I was going to shopped and be back. After looking around I went back to this store to buy the chain. When I approached the counter one of the ladies advised the girl that helped me to take her break and that she would help me. When the lady asked what I wanted to see I explained that I want to see the gold rope chain. She took it out of the display but would not allow me to handle the chain. I was told that since I was on the outside counter of the store she could not let go of the chain. She thought I would steal the change. I have been a Kay's customer for many years. Even when the first girl asked for my number she found me in their database because I have a credit card with them and she had no problem showing me the chain. Sadly they lost a sale and a long time customer.

Lady who works there was really rude. She came up to my fiancé and me and asked us what we needed and as soon as I told her we were there for a re-size of my ring, she pretty much said “ok, you can wait” with such an attitude. Go to the guy who works in the store instead. He was very professional. He also asked us to give him a moment while he finished with a customer but he was much easier to talk to and seemed much more willing to help us. Wish I knew his name but I was thankful for his kindness after such a sour encounter with the initial lady we spoke to.

Dayanne and Ivan were excellent they made us feel welcome and help our indecisive minds. My wife and I were looking to replace her wedding band. A band that is been with her over 13 years. Thank you guys to help in this process. Happy wife happy life.

Have purchased many items from here that being said, one of the watches that I purchased here was a bulova. When the battery gave out I came back to ask if they could replace. They informed me that it was a special watch and had to be sent to bulova cause they can only replace the battery using water pressure to close the back of it. Charged me $120 to replace the battery which I was a bit uncomfortable but kinda Like what can you do situation. Less that a year later the same battery dies once again. Me being a do it yourself kind of guy even owning my own watch battery replacement kit decided to research if it was true what I once was told by this store. End result I purchased the battery for $5 bucks and was able to replace it myself within 5 minutes. Myself being a business owner understand that there is a price for a service and I'd be willing to pay a reasonable amount but to be lied to for a ridiculous amount and without my watch for almost a month is just unacceptable. Hope this helps others to be aware.

My now-fiancee bought be a beautiful ring from Kay and asked me to be his wife. We went back to get the ring resized a year ago and bought a wedding ring for me from the same place to make things simple. We picked out a gorgeous ring and I was assured the stones in it were diamonds and aquamarines--his birthstone. I was thrilled and had it sent off to be resized with my engagement ring. When they came back, my engagement ring was fine but the wedding ring was tarnished, with black stain in splotches all over the white gold. It looked dirty and even burnt. Upon closer inspection it was also missing 3 stones and had big dents in it from where the ring had been held to be worked on. Keep in mind this ring had never been worn before. I brought it to another jeweler for a second opinion and was told that the 'aquamarines' are not aquamarines at all, rather blue diamonds. Though these are a higher quality stone, they are not what I was told they were and do not hold the sentimental value of my fiancee's birthstone. Lastly, the ring was resized incorrectly and did not fit my finger. I brought the ring back and asked them to fix the missing stones, the size, and asked them to remove the black stains on it. The representative was kind and apologetic (even though the state of the ring was not his fault). When the ring finally came back in many weeks later, the black stain was even worse and the ring was still the incorrect size. The representative this time (different man) was kind but he told me the stain was put there on purpose to make it look better--even though it was not on the original ring, and it was in big horrible splotches all over the ring itself. I was incredibly disappointed and exchanged it for a completely different ring (and paid the additional $ for it), which they were kind enough to allow me to do. I took the new ring as is and will be paying to have it resized correctly by a local jeweler--NOT Kay. We also grabbed a few jewelry cleaner rags on our way out and upon getting home and unboxing them, found out there were USED and very dirty. This entire ordeal took place over the course of a YEAR and past my original wedding date. My engagement ring and my new wedding ring are beautiful and I adore them, but would have preferred to not have the hassle.