Montblanc

Very nice experience. Knowledgeable and professional, Michael.nThank you

The Montblanc store in Dadeland Mall is a great place to get quality pens, jewelry, and cool accessories. I was really impressed with the selection of items that they had on display in the store and found two items that I could not leave without. The staff here was very helpful and available to answer all of the questions I had. This store was very well managed and had everything together.

Worst customer service I have ever experienced at a “luxury brand store.” Not only was the door closed on my face but bad service but no insterest in making any sales.

They offered excellent service and a very attentive staff, I had the whole experience to be great from beginning to end. It's what I would look for when purchasing an expensive item from a store. From time I called in to confirm they had stock of a select wallet, to the time I came to our ch ase then have it monogrammed. The advice was great and it did not make me feel rushed at all. The follow up phone call was also pleasant.

I feel very disappointed with the service of the store at dadeland mall. In December I went to buy a belt for my boyfriend as a Christmas gift. I shoul have known there that my nightmare was about to start because they ignored me all the time but I really like the belt so when I finally got their attention I bought the belt.nnAfter Christmas we went to the aventura mall store to cut the belt because that’s closer to my boyfriends house, when we got there the lady told us that they couldn’t cut the belt because it was already cut and damaged and advise us to go to dadeland, saying that she have seen the weirdest things from the store over there and that a lot of costumers in aventure complains about the dadeland store.nnAfter the holidays we went on vacation so we couldn’t go tho dadeland until today. When we arrive at the store you could see that the are not very friendly, the guy was visibly upset when we told him that we tried exchanging the belt in aventure saying: I don’t know why they do that, they do that all the time, and we exchange things from aventura.nnAfterwards they guy said that the belt was cut and they couldn’t exchange it, I complaint because I was so frustrated with the accusation and felt dumb for not noticing the belt was damaged when they sold it to me. Everything got worse when the tall guy called the manager, who was even worse during the phone conversation accusing us also of cutting the belt and refusing to give us our money back and finally threatening me boyfriend and me of calling security and throwing us from the store.nnWhen I left the store I burst into tears I felt so violated and powerless and feeling like I lost 329 dollars on a belt. But worse than the money I felt completed ashamed and humillieted with the service and the way the handle the whole situation was the worse. They should not be named a luxury brand, because that’s not what the service is demonstrating.nnDo not buy montblanc and definitely never go to the dadeland mall store, they are the worst.