U-Haul Moving & Storage of South Military Highway

The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.

Convenient location for loading and unloading trailers. Samantha was a huge help with my move from Washington state.

The customer service here left much to be desired. The staff member seemed to be in a bad mood. Maybe it was because he was working alone. Also, he did not wear a mask the entire time inside or outside while dealing with customers. He was very quick and efficient. The truck was also very clean and the process went smoothly. But it seemed like me picking up my truck inconvenienced the staff member.

Parking lot not easy to navigate with a large vehicle to park rented trailer. Business easy to find. Scanning of license application didn't work. If you are out of state license they want multiple peoples contact information. Employees were nice and helpful to get around the issues

Best customer service I have ever received from Uhaul ever!!!