Map
Detailed Information
- Place Types Dentist
- Address 102 10th Ave, Fairbanks, AK 99701, USA
- Coordinate 64.839922,-147.7057148
- Website https://www.neibaurdental.com/?utm_source=GMBlisting&utm_medium
- Rating 4.1
- Compound Code R7QV+XP Fairbanks, Alaska, Unit
Openning hours
- Monday 8:30 AM – 4:30 PM
- Tuesday 8:30 AM – 4:30 PM
- Wednesday 8:30 AM – 4:30 PM
- Thursday 8:30 AM – 4:30 PM
- Friday Closed
- Saturday Closed
- Sunday Closed
Photos
Reviews
I just moved to Fairbanks and established care with Dr. Neibaur. I thought I was ok to use my dental insurance that was set to expire at the end of the month that my (and my husband’s) appointment was scheduled for. Frustratingly, I have received a $500 bill (less what my insurance did reimburse me for). When speaking with Dr. Neibaur’s office, it was explained to me that they made note of how much my insurance covered for services, but that they don’t look into how the insurance company applies that coverage to the services they provide. I made it very clear to his office that I was looking to use my insurance before it expired and that if I couldn’t use it, that I would wait until my new insurance kicked in. I’m very disappointed how this turned out as I feel I was misled to believe I (and my husband) was covered for a simple cleaning visit. According to his receptionist, Dr. Neibaur feels they handled the insurance inquiry properly and so the only thing they will do is allow me to make payments. I’m giving two stars because the visit was good and I liked Dr. Neibaur, but beware of running into this issue with them if you are new to this area and are using out of state insurance. I recommend doing the legwork yourself or waiting until your new insurance kicks in.
The staff is amazing. They’re always friendly, Sara always has my insurance information worked out so I know how much I have left in my plan. Kate has cleaned my teeth a few times now and is great! I HATE flossing, but I’m never made to feel small about it. Instead they give me other options to keep my pearly whites in tip top condition. Dr Neibaur always remembers me and my family and genuinely takes an interest in getting updates. My whole family comes here and we love it!
The whole staff is friendly and patient. I had x-rays and a cleaning done. I wasn't stabbed like with most dental hygienists! They also paused when they asked me a question so I could actually answer. I would recommend this place to anyone, excluding for kids 2 and under.
I am a regular there at the dental clinic. They greet me nicely and we carry on conversations that were left six months before. Always a pleasant and entertaining visit. Dr. Niebaur enjoys getting to know his patients. To top it off, I was having a rough Monday morning and long stories short, I smelled a little like diesel because my shoes were covered in it. One of the front desk ladies offered to take my shoes and wash them there in their laundry room since my appointment was roughly two hours in length. I accepted the offer and my shoes came back to me clean as a whistle. Couldn’t be better than that with their customer service. What dentist office has ever offered to wash a patient’s shoes? I doubt not one has. The dentistry is top notch as well to say the least. Highly recommend and you won’t be disappointed.
From the friendly front desk gals to the knowledgeable dental hygienists and dentist, my kids and I have always been warmly greeted and treated in the most professional and caring way. Dr Neibaur’s staff will do everything to lessen the pain of dealing with insurance billing problems AND fear of the dental chair. Highly recommended for children and adult patients!
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