Sparklight

Customer service is severely lacking. My first initial contact was good. Somehow my information got entered wrong, and some canceled my order. But they aren't sure when. Because I called after no one showed up during the window for installation.nOne guy wanted to schedule out 2 more weeks.nThe second gal hung up on me. The third guy fixed the incorrect information, and the tech finally made it there. ( I ended up late to work to get hooked up)nThe tech was super awesome though. He was quick, efficient and friendly. HE is the only reason for rating up to a 3. Had it not been for him, I'd have gave a 1 and canceled my services through sparklight.

When it works, it works fine. Easy setup and access. Worked great for the first week. Then, for the last two weeks I have experienced intermittent slowdowns and internet disconnects. These lasted for a couple hours in the evening. Today, I have had spotty internet connections all evening. It's not a wireless issue, I have a laptop connected directly to the box. It doesn't even disconnect the internet, it just doesn't work for more than a couple minutes and then stops working for 2-5 minutes before working for a few minutes more. Super frustrating

My wife and I moved into a new house and wanted to transfer the internet to the new house and called a month in advance. I was told that they wouldn’t schedule any further out than 2 weeks so I couldn’t do anything. I then called two weeks before moving and was told that they needed one week to install the internet itself and then to call the next week to schedule the transfer. So the next week I call and they have not installed the hardware but was assured that if I called the day of moving that they would have it installed and would send someone over to transfer it. Then the day of moving comes and of course, nothing has been installed and I called them and basically was told “oh yeah...we have that on record. Sorry.” And was told the soonest I could get the internet installed and transferred was the first of next month. Then they call me the next day and said that an opening was available for a technician to come out the next day (today) from 8-10am to install everything. I said yes, they scheduled me and then 8-10am comes around - nothing. No one comes. So I call them back and they have me scheduled for the 26th. I asked if I could talk to someone in corporate because I knew the lady on the phone wasn’t at fault, and they forwarded me to their corporate answering machine which told me to press 5 to leave a message (they didn’t answer of course) and pressing the number did NOTHING and it kept saying “no response was made” and repeated itself. I tried EVERY number and NONE of them gave me any response.nnThe people I’ve spoke to were all very professional and understanding but this kind of disorganized “trust me, we’ll get it done” kind of treatment (and the subsequent failure to come through) has forced me to give a negative review.nnReader, if you have any opportunity to work with a different internet carrier, take it. Sparklight is not trustworthy, they are not organized, and they are not worth the money.

I have been without Internet for a while. I needed to get it right away and add a decent cost for Christmas and when I called in The customer service was amazing and they got me hooked up in just minutes. Very pleased with the pricing and service!

My debit card expired and I forgot to update my payment details. I did not receive any emails or mailed notifications my service was to be terminated, it just stopped working. Oh well, just log into thier support portal and update payment details right? Nope, down for scheduled maintenance. Dial in for bill pay over the phone? Nope, also down for the same maintenance.nnI get this was on me. I neglected to update my payment details after my card expired. But if you're going to plan an outage where customers won't be able to pay thier bills, maybe have a little bit of foresight and don't allow subscriptions to expire during that window when they can't do anything about it. No internet until thier maintenance is done I guess. Hopefully its back up before I need to sign in for work in the morning. And hopefully no urgent after hours issues crop up in the meantime.nnI'm not in an area that would normally call for use of a service like Starlink, but hey, I bet this kind of nonsense would never be an issue on their service. Reliability is kind of a big deal. If you're trying to inspire customer loyalty or instill any sense of confidence, I can't see it from here.