Window World of Green Bay

We had our house windows replaced by Window World. The process was easy and painless. No long in home presentation or pressure sales. The thing I like the best was that they pulled off the siding and installed the windows the proper way. None of the cut and stuff that the others offer. They cleaned up well and treated my wife with respect. The entire staff was easy to work with. This is how windows should be.

Having a bad experience. The window on sliders leaking cold air bad...no one will call me back

We recently had 3 windows replaced and a completely new window framed and installed, and could not be more satisfied with our service. Erik was not only professional but went above and beyond in making sure we were satisfied with our windows. Everything looks great and the windows seem to be wonderful quality. Would definitely recommend to anyone!

Very disappointed in this company. We ordered our windows and paid half down begining of April it took me to call them at 20 weeks after we ordered to ask what was going on since our contract said 12 to 14 I understand covid and all right now but no communication from them at all. They finally scheduled our install for Tuesday Sept 8th so I took vacation that day to be home because they needed access to the inside of my home to install. Mind you they do say you do not need to be home but who let's strangers roam the house when they are not home and leave doors unlocked for them? Tuesday comes and I am waiting for installer to show up nothing. Then get a call around 10am from the independent installer not window world stating he has no idea why my install was scheduled for today because he has doctors appointments every Tuesday morning and by the time he loads up and gets to house it would be well after 11 and no way he can finish the install then because it will take a full day so he rescheduled me for the following Wednesday Sept 16th. I called Art to confirm the install and that it will just be one day because I just wasted a vacation day he said I am driving but will have CJ call you. No call ever came from window world. Then we come to wed. For the rescheduled date the installer gets here and instantly realized the big windows in our room needed new center posts and he did not have the supplies I told him during our estimate Art told us that those needed to be replaced and would get done but it was not put on our paperwork. The installer also noticed the metal trim they had was white and I told him no Art told us it would match our already blue trim on the house the installer called window world and Art brought they right stuff out and said it would be no extra charge which I made sure to ask before I allowed them to start anything. I was told half way through the day they would have to return the next day to complete our install so here I was at day 3 of vacation for my 1 day install. Then the job finally gets completed and I call CJ and ask if we can work on our balance owed due to all the hassle we have had on our install and me wasting 3 days vacation she stated they are not responsible for lost time or wages because I did not need to be home and that was my choice. I brought up the having to cancel the first day because of the installers doctors appt. And all and she said no it was cancelled because of rain. That was not true at all. I said fine I will come and pay my balance just know I am never using them again due to poor customer service. She then brought up the extra work they had to do and didn't charge me for which they should have and insinuated that they may charge me for it then. I went to the store and paid in full and never got an I'm sorry or nothing. Save yourself the hassle and go with a better company and pay the little extra for better customer service.

The Windows are dirty inside the glass . They said that's the way they are manufactured.Not worth buying.