Harms Carpet One Floor & Home

This is a great family-owned business. Personalized service and they are typically less expensive than the big box stores. ud83dude01nnThey have done a couple a carpet installations for me and did a great job!

Excellent service; excellent products! This was our first time working with the Harms team, and we are thrilled! We recently completed a complete kitchen renovation, and we used Harms for the wood flooring, tile and cabinets. Our new wood flooring is beautiful and has completely changed the look and feel of our kitchen, for the better. The service was professional - even and especially during the uncertainty of Covid - and the installation was quick and easy. The Harms team worked with us to help plan the timing of installation of each component, which was very helpful. At one point, one of the cabinets arrived upside down so we had to return it. Matt from ProSource was exceptionally responsive and took care of us immediately. They even provided a referral for wall tiling, and he was simply excellent! Overall, we are extremely pleased with the wood floors and wall tiles as well as the workmanship. Highly recommend Harms!

It was sale pitched well that the “perfect flooring” was with Harms. As the sales lady walked through our home her comment every time we tried to say something was I know just what you want I have a “idea.” Limiting our conversation she proceeded to take pictures of our home for “comparison”nWe had uneasy feelings once she left. But proceeded with a appointment at Harms to select our flooring. We showed up at scheduled time walked around and was finally greeted by our sales lady 15 mins later. Selection was wide however to us we know very little about flooring just knew we wanted to match our wood work and other rooms. We thought we were showing up for appointment to see the “perfect flooring” the great “idea” the sales lady pitched at our home. However we found we were walking around in circles getting pictures from Zillow from our house purchase to compare and find what we thought would look good. The sales lady who had all the “ideas” when she was at our home seemed to have no ideas other than the differences between carpet, tile, and laminate flooring. The comments were made she had pictures of our home and what we picked she thinks will look good. We are curious as to y she took pictures? She never pulled them up for us to compare we were googling pictures from Zillow.nNeedless to say we proceeded and ordered flooring!nOur flooring was just installed and we are very upset. Fresh paint needs touched up again, an outlet was broke, a heat vent was never cut, the flooring was never vacuumed after wards, and the crease from the carpets being connected looks AWFUL!!! Things do happen but make a phone call, let us know, why are we finding these things. The vacuum we were told was broke then we were told his van was broke so he was using someone else’s. Things happen but how they handled and fix them are the key!!! We called to figure out if this was typical was installations to go like this and she said no. I elaborated what would be done and she would call us back after talking with the owner.nThat call back was just as upsetting “sorry” and said they could fix it on a day we are not available!! Needless to say the carpet pieces are everywhere in the house now. After spending $15,000 in flooring u would think we would of been compensated someway a little more than a non sincere apology and non-accommodating dates to fix the issue. I will say the Google 5 star reviews doesn’t seem accurate!!! I wish we could say we got what we wanted and it looks good! BUT I CANT EVEN SAY THAT!!!

I had very high expectations from their reputation but was extremely let down by this company. I will say that we had a great experience with the sales staff but our satisfaction ended once it came time for installation.nnOur installation was scheduled for a Friday. I even called them the day before to make sure they were still confirmed for the next day because our original installation got pushed back due to a COVID issue (totally understandable). The salesperson we had been working with assured me it was still happening the next day (Friday) but that they wouldn't be there until 11/12pm because they were finishing up another big job. I questioned whether they could install a whole floor of carpet in a half day, but she assured me it would be done. On the day of the scheduled installation when no one showed up by 12pm I called again to see what was going on. They said they would get a hold of the contractor and get back to me. While I was waiting for Harms to call me back, the contractor called me to see if someone would be at the house so that they could drop off the carpet/padding so they could get started first thing Saturday morning. I told him that I was told the carpet was supposed to be installed and finished today. He replied that it would be impossible to do that, and we weren't even on the schedule until Saturday. I continued to tell him that I called the day before and was assured by Harms that we were still scheduled for Friday and they would have the carpet finished on time. We were in the middle of moving into this house and had plans lined up to get all the furniture moved upstairs on that Saturday since the carpet was to be completed on Friday. There was a lot more back and forth during all of this and it basically came down to the contactor blaming Harms and Harms blaming the contractor. A lot of it just seemed shady and unprofessional. When I expressed how upset I was with Harms since this pushed back our plans and timeline to move in, all I got was a “sorry, it will be done tomorrow”. I was beyond frustrated at this point and felt like I was miss-informed and lied to. Had they just been honest with me when I call the day before to confirm, maybe I wouldn’t have been so upset.nnAfter they installed, the carpet looked good, but they banged up all our brand-new doors and trim badly. I understand a few nicks are expected, but there are huge noticeable gashes out of our brand-new trim and doors that we just installed. The kind that is more than just a touch up of paint. Dirty handprints left on our freshly painted walls and used masks left behind in the closet. Oh, and it appeared that one of the guys started bleeding during the project because they didn’t even bother to clean up the blood that was splattered all over our bathroom sink in plain sight... To top it all off, it has now been a month since install and we have yet to receive one follow up call from Harms to see how the install went. I kept holding off writing this review hoping that Harms would make it right to their customer, but it is obvious to me now that Harms doesn’t care about customer satisfaction.

The team at Harms was a pleasure to work with and we couldn’t be happier with the finished product. Monica heard our needs and helped spec in the right carpet. The installers were so professional and helpful. The final product looks and feels great! We highly recommend this locally owned company.