Appliance Center

If I could give this store 0 stars I would! I am all about shopping local especially since the pandemic. But I have had enough with this store and the customer service. Purchased a $6,000 couch that has broken in 2 months of having it. Leather wearing off, the whole foot rest and reclining mechanism on both sides is all messed up. Had a tech out middle of December to look at it and said it needs fixed and and I am still waiting til this day 04/14/2021 for the repair to happen. Was told on 03/12/2021 my replacement parts were on a truck coming from NC. Was told it would be in the following week. Never happened. Then was told it would be at the store 04/08 or 04/09 and still hasn't happened. I am getting the complete run around on the repair of my couch. The manufacture said the parts were scanned out back in March. So where are they at? No one can give me an answer. The furniture manager rarely responds to emails or calls. Gavin has been helpful as he is just the middle man, but enough is enough. They have contacted the GM to see what to do now about the repair but they won't give me his email or contact info to speak with him directly? I believe getting the run around for months is enough especially when I have been told 2 different times when my parts would arrive in Appliance Centers hands. At this point I will be taking any and all business elsewhere. Do not shop this store. There customer service is horrible!

Appliance Center isn't living up to their name. Neither is Speed Queen. I called Saturday because my top load washer would not unlock with soiled clothes in there. I spoke to Gavin and he was polite. He told me a service man isn't available until Tuesday from 11-2. After I hung up I realized I can't take off of work and sit here for 3 hours. So I called back yesterday and asked for a manager to talk about the service coming Tuesday and about my washer not properly washing anything. The woman said John would be calling back. Its been two days and no call back. ud83dudcf5 Where is the customer service?? Not too mention, being on hold for several minutes before getting a human.

The staff and sales people are very attentive.our sales man huntter gets a five star rating,he was so knowledgeable and connected us to our best appliance for our needs. The delivery gentlemen were professional and concerned about the merchandise and our property. I will use this company for further needs. Highly recommended.

Andrew helped us find the perfect appliances for our new home. Dependable, affordable and with all the features we were looking for. Thank you!

Sherry R was such great help! She was so knowledgeable, kind and made our shopping experience very pleasant. I can't wait to get my new bed thank you ud83dudc95