Drs. Glinka & Voss, DDS Pediatric Dentistry

Dr. Voss is a very kind man who helped with my son's severe lip and tounge tie a few months ago. Compared to other pediatric dentists who I had called, he stood out because of his informative nature, attentiveness, and empathy. Where a lot of other doctors didn't believe in the hurt caused by lip and tounge ties, he believed that there was an issue and dealt with it. The office was set up in a very baby and nursing friendly way. I am thankful he was able to help my son.nnThe reason I give only three stars is because of insurance issues I had with the office staff. I called my insurance ahead of time and they told me that my son's procedure would be covered. When I got to the office for the lip and tounge tie procedure I was asked to pay upfront, but was told that once it went through my insurance, the reimbursement check would come through.nnFor three months I played phone tag between the insurance company and the dentist office. I would call the insurance to check on my claim, they would say that they hadn't received the neccessary extra paper work from the dentist, and then I would call the dentist's office to see if they had sent it yet. At one point, a representative from the insurance company even called for me to try to get answers from the office workers at the dentist office, and office workers hung up the phone on the insurance representative.nnEventually, insurance denied the claim, but it was frustrating that I had to go around and around so many times.

Unfortunately, regardless of Dr Voss' talent or care, he sends the message that he only cares for the privileged. He, with other dentists who cater to the more privileged in the community, refuses to work with those who are underprivileged or our on Medicaid. He has aggressively weeded out these patients because he feels Medicaid insurance pays out too little. Where some dentists go out into the community offering things like free sealants, he sits in his chair and turns the poor who desperately need help and quality options away. It's shameful.nnHis office staff is uninformed, disorganized, argumentative and rude. I would even go so far as to say they are both unfriendly and, well, mean. Without justification, I will add. I've come to the conclusion this is likely as much a reflection of Dr Voss himself. He comes off very friendly and caring to your face, but will reject you just as quickly... With a smile still on his face.

Dr. Voss is awesome. The office staff is so helpful when it comes to insurance.

I thought Dr Glinka vas very nice and the receptionist and dental hygienist we're all very friendly and kind. My little one love it there. There were lots of toys and activities to keep the little ones happy in the waiting room and when we went back for our cleaning my daughter didn't want to sit in the dental chair so they did the cleaning in a regular chair to accommodate her.

My daughter LOVED this place! She is normally skittish at these types of things. Her hygienist and DDS were WONDERFUL! Like over the top SKILLED with kids. I couldn't believe how great it went! She got an entire thorough cleaning (I was shocked and pleasantly surprised she let them do it) When we left my daughter asked when we could go back it was so much fun.