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Dakota Psychiatry Clinic PC

419 Quincy St, Rapid City, SD 57701, USA

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Detailed Information

Place Types Doctor
Address 419 Quincy St, Rapid City, SD 57701, USA
Coordinate 44.0771899,-103.2253684
Website Unknown
Rating 2.3
Compound Code 3QGF+VV Rapid City, SD, USA

Reviews

Jeffrey Smith (09/20/2018)

Avoid this clinic at all costs. I was a patient here from 2013 - late-2017. Nothing but one problem after another with billing. Someone had accidentally created two billing accounts for me at two different addresses (one of which was not even my address). For every appointment, I would be double-charged and sent a bill. In the last year of my time as a patient, they would send me three bills with outstanding balances for every single appointment. When I tried to resolve the issue with the clinic itself, they would refer me to their offsite billing department, which they are unresponsive to e-mails and phone calls. After finally just telling them that I would no longer be a patient there due to this issue, she assured me that she would look into the issue and resolve it for me. Then I heard nothing back from them. Terrible customer service, terrible patient care and a worthless billing department. I wish I had been warned ahead of time. Would have saved me a lot of money and stress.

Rebecca Kidder (12/30/2017)

Do not recommend this office. When I made appointment, I was told to bring insurance card with me. Cancelled without notice to me that if we didnt bring it in beforehand they were cancelling. Called my in crisis family members phone and left messages they needed insurance card despite my request they call me with any issues, and never called me. Knew patient was in crisis. Deleted records from the system and told me next available was 2 weeks out when we showed up for apptmt. The attitude was indifferent about the situation and the bind this left us in. We will not be recommending this business. When paperwork comes before patient care, it's a sad state of affairs. Disappointed doesn't begin to express how I feel. Client care is important, even with a new patient. Wasted our time, and left my family member without care.