Map
Detailed Information
- Place Types Jewelry store
- Address 1335 Eglin St Space 200, Rapid City, SD 57701, USA
- Coordinate 44.098326,-103.189228
- Website https://stores.kay.com/sd/rapid-city/1335-eglin-st-.html?cid=YE
- Rating 2.8
- Compound Code 3RX6+88 Rapid City, SD, USA
Photos
Reviews
We purchased my engagement ring, wedding band, and men's wedding band from Kay's and we have had nothing but mess-ups and disappointments. Everything from wrong sizes ordered to account information incorrectly entered and lost to delays in shipping. Also, every time you try to call the store no one answers (in Rapid City). I love my ring but wish we would have went with a different company. We have had issues with both Rapid City and Sioux Falls Kay's and also Bismarck Kays.
If had several problems with me couple thousand dollar ring and the problems seem to never end, while the are willing to help it isn't efficient. At the store the manager basically told us we were out of luck and that our problems weren't real. She sat on the phone for almost an hour pretending to do things and didn't talk to anyone the entire time. Most of the cases were empty. Over all annoyed with my experience and won't but jewelery from them again. They young girl at the counter telling me about different stones was very nice, knowledgeable, and helpful, so that saved you from a one star.
We had a great experience purchasing our engagement rings and wedding band here. Staff is always helpful. Ive never had any issue with my jewelry.
Ordered a ring for the wife still hasn't came been 3 months and all they have to say is sorry for the inconvenience
6 months to replace a stone and then never open to call them to check status of ring. Very Disappointed on how they are anymore. Have bought Several pieces of jewelry from them. May have to find a New Place. Guy that works their, wasnt the friendliest either.
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