Buffalo Wild Wings

Our meal started out good but they didn't follow up and asked us if we wanted anything else just gave us our check like we were through, it wasn't a great experience , I would definitely go back even with that said.

Food was great! The only down fall is the food took way too long to get to the table. We had been there over an hour before we got our food. They were short staffed and our poor server was running around in all the sections of the store. I still left her a hefty tip because it's not her fault. Of it weren't for the wait, this would have been 5 stars.

I typically don't leave bad reviews but unfortunately our dine in experience was less than adequate. I am trying to have a level of understanding with the mandates changing constantly and I can imagine it would be a challenge to get used to more people allowed to dine in and keep up with to go orders. The gentleman at the front desk was polite and prompt and we were seated within 10 minutes. We expected to have 8 people and one member of our party was celebrating just turning 21. Our server didn't tell us her name so I'm unsure of who it was. My husband and I arrived first, she explained that the kitchen was backed up and it could be a while before we got our food. No big deal. We ordered an appetizer and drinks and waited for our other guests. The appetizer came lukewarm with no dipping sauce and we couldn't find our server to ask for some. She finally came after about 15 minutes and we asked for ranch and she didn't come back for another 20 minutes and we were hungry so we ate them before the appetizer was completely cold. Our other guests ordered an appetizer, waited another 20 minutes for drinks, she didn't take their order, we got our main dishes and their order still hadn't been taken, we were given 2 straws between all of us so my husband went to the server station and got straws himself. We were given no napkins so again, another member of our party got up and got napkins for us himself and the other servers who were around didn't even notice him literally getting his table their own napkins. We were ignored 100% by everyone working. I had spicy wings and had nothing to drink during my meal so I couldn't even enjoy what I did have until it was cold. We told the other guests of our party not to even show up because it was just terrible service. The manager finally came around and at this point my husband was already upset. We had no drinks for 30 minutes at this point, our guests order hadn't been taken, the sauce he ordered didn't come with his meal, and there was only 4 of us the majority of the time. One more person did come but we were all already upset and he just got his food to go, and it was his birthday. Oh and then a main dish did finally come out after that which was already ruined. All around it was just awful. Either some staff re-training would be beneficial or perhaps have more servers on the floor and cooks in the back because it was very unsatisfying and disappointing.

I just sat on hold for 8min 44 sec to place a carry out order only to be told I needed to hold again.nnThe last time I went there and ate in, it took 20 min to bring out my wings which were lukewarm and by the look of the sauce on the wings, they had obviously been prepared long before they were brought out. No apology and the order was wrong on top of it. This place obviously doesn’t care about customer service whatsoever!

The waitress Josie deserves a raise. She was so sweet and efficient and the food was great. i really appreciate her for making my night !!