AAA Worthington

Had a great visit at Worthington AAA office last week. the staff couldn't have been nicer or more helpful. Jane even remembered me from last year. We had to cancel a viking trip and she was persistent getting us a full refund!nGreat team of folks. thank you!

I visited the Worthington AAA office this week and they were extremely nice and very quick to give mme a map and tour book. i have alays had good service there. I do wish Worthington office had their own phone numbers...like a main number and the travel store.

Thank you Jessica Thompson for helping me. You led me to your agent Tabitha Kelley who knew what my AAA branch voucher was without me explaining. Tabitha found the exact flights on the exact dates we needed. Furthermore Tabitha was good enough to explain that the $30 fee per ticket could be waved if I upgraded my membership to the Premium membership. So I upgraded our membership and saved money. What a good example of great customer service and a win win for all. Thank you Jessica for having a well run branch with well trained staff which have great customer service. I hope other AAA branches can learn from your example.

Thank you, Queen! For your help with my mother’s battery. You truly made it look as easy as pie. It was a pleasure speaking with you while waiting for your co-worker!nThank you to him too !nQueen really saved the day. Simply amazing.nThank you so much.

I’ve had a AAA membership since I was in high school. I let it lapse and finally just renewed a membership for my household. We really wish we hadn’t. We are frustrated, and, when we called for roadside assistance, we’re made to feel like we were being unreasonable for requesting a service currently advertised on the AAA Ohio website.nnOn AAA Ohio website right now, it says “with AAA’s tire service and repair program we’ll quickly safely...fix your flat in just a few minutes...if AAA performed an emergency repair on your vehicle’s tire, we recommend that for your own safety, you have the tire inspected at a AAA approved facility. Simply present your inspection form at a Central Ohio AAA Car Care Plus center where the tire inspection and permanent repair will be completed free of charge.”nnMy husband’s car has a flat. We called requesting tire assistance. We need the tire with a nail in it patched. He was told that they would tow the car to a facility for the tire repair, but the cost of the tire repair is on us. He said that this is not what your website advertises right now. The repair should be free. The person on the phone said that they do not do this. She acted like she didn’t know what website we were looking at.nnI don’t know what to do when you call for help and are refused the service stated to be included in a membership.nnVery disappointing.