Greater Rochester Neurology

I would like to give Greater Rochester Neurology zero stars. I have been going to this practice for years. My doctor was great and very efficient but the staff is incredibly rude. I called to make my yearly appointment and was told they dropped me as a patient because of an outstanding bill. Never called me, never emailed me. I was seen last right before covid hit. The woman I spoke to didn't care and said sorry there's nothing they can do. I asked to speak to the office manager and she said there is nobody I can speak to and hung up on me. Now I have to find a new doctor and a different practice and start all over again.

Absolutely terrible predatory practices. They do not call you to inform of any results or to remind you of any follow-up appointments; if you can even get one scheduled for a relevant time and not 6 months out. Don't worry, though, they're very quick to contact you for money.

I am so fed up. For the last 8 months I’ve had a lot of downs instead of ups. I required surgery earlier this year, I was fired from a job right after returning from medical leave and then lost my health insurance on top of it all. I now need a refill on a medication that keeps me from having seizures and when speaking to the secretary, she had no remorse at all. I explained everything that I didn’t receive any of the letters about an overdue copay that I was originally told I didn’t have, nor a discharge letter. she said well, all I can do is send that out again and she said I should talk to my primary and hope they can refill the script and refer me to someone else. Other than that, they couldn’t help me. I was already weary about going with them beforehand because I heard negative reviews but since I needed someone immediately and my brother currently attends the same practice, it was easier for the drs to compare notes. I am so disgusted with the staff since I paid the bill as soon as I found out about it! I would never treat any of my clients like that and to know one of my staff members is talking that way and having no compassion about a situation is terrible! I hope they find someone new or train her better. I’m so stressed out now because I don’t know if I will be able to get a script since I can’t get health insurance until November.

My husband is under the care of Dr. Dunn and Amelia also Jen in the office. All are caring. professional and compassionate individuals. We are not looking for someone to hold our hand just give him the best care possible and be reachable when we need them. Appointments can be scheduled way out so be sure to make one when you leave the office.

Great place. Dr. Dunn is my kind of doctor. Direct and to the point. Despite his matter of fact demeanor I have no doubt he is on my side and working hard to deal with my MS. Every reasonable request I have ever made of him and his staff has been completed quickly and accurately. I don't know her official title, but Wendy is is one of the best! MS stinks, but if it happens to you, having these people on your side makes it a lot easier.