Map
Detailed Information
- Place Types Movie theater
- Address 120 B Washington Ave Ext, Albany, NY 12203, USA
- Coordinate 42.690906,-73.85248
- Website https://www.regmovies.com/theatres/regal-crossgates-imax/1737
- Rating 4.1
- Compound Code M4RX+92 Albany, NY, USA
Photos
Reviews
Was not open wish it was
I love this theater just wish that u could take any seat not be ask where u want and given a row and seat number very unfair not happy that ur closing alot of theaters very unfair
30 minutes of ads and previews before the movie starts is way too much! The movie was scheduled to start on the hour, and it really started at half past the hour. Its not nice to intentionally mislead your customers.nMost of the movie previews did not fit with the movie about to be shown. The ads were blatant promotions. To top it off: just before the movie is about to start, they show an ad for the concession stand. Now, they want me to leave the theater and miss the beginning of the movie!?!nI'd be OK with 10 minutes of previews that fit the audience prior to the show starting; give someone late a chance to see the beginning of the movie. But, 30 minutes of ads is too much. This is more than you get watching TV!nThe ads create a horrible customer experience. It appears that the suits (executives focused on next quarter's earnings) do not understand customer retention and repeat sales. I know I am not coming back to the Regal Crossgates & IMAX.
They have a good selection of movies. See them quick, they don't stay around very long. Can't wait until they put in the luxury recliners. They should put them on the mid tiers where everyone likes to sit, not way down front.
I love coming here to enjoy the movies. Seats are comfortable. They have assigned seating which is good. I enjoy their popcorn & other concession items. Even ice cream! Staff are always friendly and helpful!
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