La-Z-Boy Incorporated

First let me point out that I am/was a disabled veteran that had a major surgical procedure performed to remove cancer from my lower leg/groin area.nI went to the La-z-boy furniture store in Fresno, California in search of a recliner that I could use to aid in elevating feet and comfortable to rest in because I would be confined to it for some time. In short, the store manager, let’s call her “K”, went through a mental checklist of all my requirements, told us over and over how this was the one to buy and directed us to the recliner we eventually bought... for well over $1,000. This is a huge amount to us because I’m on a very limited and fixed income.nIn less than a year we began having difficulty with the chair. Eventually we contacted the store and was directed to call the service department to have a service representative come and fix it. Because I would be receiving treatment the first day they offered to fix it, they scheduled a date 3 months later.nThe chair was moved to the side until they could come to fix it. Instead when the technician came to fix it, unable to get it apart, the technician borrowed a crowbar to pry a piece apart.nNow, the chair sits in pieces because the technician busted bolts from the pressboard arms that were used to pivot the recliner on and initially I was told that not all parts were covered and I would have to pay almost $600 for those parts. One week later “K” called me because I had tried to call and was hung up on. She told me that I could have it fixed but I would have to pay over $200 for the technician.nAs I don’t have, nor should pay for anything under warranty, they refuse to repair it without being paid or even put it back together. Now it sits in a pile, left where it was taken apart.nDON’T BUY A LA-Z-BOY AND DON’T BUY FROM THE FRESNO CALIFORNIA LA-Z-BOY.

Waited 4 months to get chair when originally told it’d only take 2 months. Chair came and it tilts forward to the point that the chair touches the floor. I was so happy to finally get the chair I didn’t notice this defect at first but I called within 2 days of receiving the chair to get it fixed. (This is where I made my mistake... I needed to reject the chair when they dropped it off, but since I didn’t I’m pretty much screwed). Tech came out 3 weeks later told me what he thought the problem was but needed lazy boy approval and that I’d hear back in 3 days... lazy boy never called. I called and was told someone would call by the end of the week. No one called so I called. They want to send another tech out in a month to fix what they think the issue is, but they won’t schedule the spot until I get the part and when I get the part I have to call (and wait on hold for 30+ minutes) to schedule my appt that will likely be a month out. I told them I was done waiting and I wanted my money back so I could just move on from this horrible experience... I was told I’m SOL and they won’t refund my money. Soooo I’m stuck waiting for a month (again) for them to come fix the chair that was purchased specifically so I had a rocking chair to rock a newborn baby in. The baby is now 3 months and I have yet to rock him in this $1,200 chair I paid for 4.5 months ago. I thought they’d stand behind their satisfaction guarantee, but I guess not because they’re trying to fix it but “I’m being unreasonable asking for a refund instead of giving them 2 months to fix it.”nnGuess I’ll let you know in a month if they fixed it... but after 3 phone calls and spending 2 hours on hold and not having a functioning chair for another month my review stands at 1 star.nnUpdate: it took 4 months after receiving the chair for it to be actually fixed. The tech came out and switched the chair from a swivel to a rocker in 18 minutes. The chair works great now, which begs the question why they offer a swivel option on chairs that it doesn’t work for correctly. I have to call lazy boy to see if I can get the $150 back that was the upgrade from the rocker to the swivel, but I really don’t want to waste more time on the phone with them. I love the chair now, but due to the extremely long wait, the fact that the swivel should have never been an option for the chair, and the enormous headache caused by this mess my review stays at a 1 star and I think even that is generous. If I could go back I’d buy a chair from another company and will never purchase from lazy boy again. They had my money for 8 months before I got a functioning chair. It took 4 months to get the chair and 4 months to make it function properly.... my baby is now 5.5 months old and is just now going to be rocked in this chair that was a baby gift from my parents ud83eudd26‍♀ufe0f

I'd give zero stars if I could. February 24, 2018 we spent $2878.49 on a Baylor recliner. Now that's a lot of money for us. We had to save up for this purchase. Two years later the back and seat foam is flat. The store manager told us to go to another store and buy cushioning. Customer Service told us too bad. To us that’s a lot of money to spend on a chair that you can’t sit on because you feel the wooden frame.

Lazy Boy is not what it used to be. I purchased a Harbor recliner. Third one. All others were beautiful.nThe fabric on this one sags all over.. the seat has a 3 inch fold hanging.. The corporate office informed me that this is the way it is designed. The one in the store sure doesn't. My other 3 looked better after 10 years of use. After being a Lazy Boy customer for 30 years, I will never buy another and will tell all family and friends of this quality a MN d no customer service.

I will not purchase another Recliner or any furniture from Lazyboy henceforth. It holds up for about a month and then it begins sagging at the back (poor filling support) also the seat area, then you feel the plywood jabbing at your hip from the arm rests. I concur that Quality is superceded for mass marketing. Oh this recliner I bought was custom ordered, fixed not once but twice, no sense in trying for a third.