Backyard Products

Not understanding all the bad ratings, I failed with my communication on my end with an interview and they gave me another chance to get another one scheduled... Things happen but so far from my experience they have excellent communication skills and offer good pay, I hear theirs a lot of work but that's why they call a job a job. It's not easy work but it will pay off in the future.

If I could leave zero stars I would. I should have done my research and read some of these reviews before jumping into this shed purchase. This is the WORST company I have ever done business with. There is ZERO communication and the most unprofessional employees. When you call and ask to speak to a manager you get the run around to avoid talking to anyone. No one ever calls you back. You can’t even get a text response from “management” or installers. It took over 2 months to get the shed up and it might as well been put together by my 3 year old. It leaks, there’s random holes throughout all the wall panels, there’s random nails and screws sticking out that are unsafe. I can’t even use the thing. Not to mention, the sales man from Kokomo Lowe’s- his picture should be next to the stereotype description of a sales man. I do not recommend this company at all.

Great product line! Awesome people and company too! Great for all seasons! And love the variety, styles!

3 hours to load, but they were clear on the rate contract that it would be 3 or more. They did add a 500lb pallet, had I been awake I'd have charged more. Walk over to cracker barrel while loading.

There was a display model available at Lowes in Manchester, CT. The territory manager, Chris Whaynt met with my boyfriend 8/16/2020 and told him that if we can move the shed we can have it because they can't sell it with all the damage (was hit by a plow). We were told we would have the paperwork the next day so the company we paid to move it can come get it. We did not get any paperwork and on 8/19 we called to follow up. Chris left us a message saying he was sending us the paperwork and we should get it shortly. After not getting the paperwork at all that week we went to Lowes on 8/22/2020 to see if he or a rep was there. When we arrived there was someone working on the shed that we had been waiting on paperwork for. They told us they bought it on 8/20 or 8/21 and it was theirs and they were taking it home. We called the office, Chris's phone and left messages and called customer service. We were told there is nothing that can be done because our paperwork was not completed before they other people got their paperwork. We were told we would get a call from Chris 8/24 in the AM. We never received a call. We called the customer service line and they were able to put us into contact with Chris. He said it was not his fault it was the company's fault and when we asked about getting our money reimbursed he refused the entertain the idea. They sold a shed that was already sold and the company and its employee are blaming each other. Very unprofessional and disappointing. As someone who works in customer service and sales industry this is completely unacceptable practice and sad to see both the company and employee pinning the blame on eachother and unwilling to help their customer.