Kurtis Kitchen & Bath

Incomplete kitchen cabinet door. After spending all of this money Kurtis refuses to complete the door installation. Unresponsive to our emails and claims after the initial job was completed two months ago.

I just would like to share my boyfriend and I experience we had at this company for the first and last time. We remolded our kitchen. Last piece of our house to finish so it was a big project and one we were looking forward too. Hala was out salesmen. First initial appointments seemed ok. She came out to measure our old original layout a few times. What we wanted to stay the same. No major changes. We added a bar in our dining room was the biggest change we had. The first time I met her was when she came out with a laser to make sure all measurements were correct. After that appointment we had another one to final everything and pay for it. Picking granite countertops to our sink. Not too mention we had no kitchen since we demo it out for the new install. The cabinets took a month and half to be delivered. Not sure why. They don’t even un-box everything so you can see what your getting. When you pay 12 grand the cabinets shouldn’t be smashed on all corners. Nails shouldn’t be shown on some of the fillers we had and not too mention as a salesman I would inform the paying customer the filler doors will not match any of the cabinet doors. So that is one thing I’m super unhappy about. I can’t even put handles on them to make stuff match because the fake doors don’t even match. My spice rack she designed in a filler door does not even match and that has to have a handle on it and it doesn’t look good too me with one. I might add the fillers came glued together so we couldn’t even screw the door that doesn’t match to it. We had to glue them ourself. Not too mention no name brand on any of these cabinets. So for 12 grand what we pay for? We had to un-box everything when we was ready for install. Since delivery does not do it to make sure we have all pieces. My shelves had missing pins to hang them. Which was a week later to find out corners of these glued together cabinets were smashed with nail markings showing through. After we install our cabinets we had a time frame to template our countertops then schedule the delivery of our countertops. Which I might add our sink was still back ordered and the company couldn’t even call us to let us know what’s going on so we could schedule our template promptly. They had to call the template people to give measurements of the sink so we could template. After template Hala calls my boyfriend to inform him the square footage is off and we owe $146. Excuse me? You’re the “professional designer” and came out numerous times to measure and make sure everything was good even with a laser to call and tell us we owe more money because you messed up. I wish we told them to screw at this point but it’s been almost two months I want my countertops in. So eventually we had to call again. Which we were told it still wasn’t in. 7 weeks the sink still not in and for us to have to follow up to know is ridiculous as a company. So on week 8 we call again. For them to tell us it’s delivered at another location and we can pick it up. No you can deliver it. In between all this I bust out all paperwork we did with her that she rushed us through and not everything was signed to know we had a week to return damaged stuff ok now I have them installed so I can’t return.Then they tell us it be here last Friday and delivery Saturday. At this point I’m irate. So I show up to the company after work Friday to ask where my sink and corner piece is for my cabinets which we’re on two months now with this kitchen and they told me it would be there Friday at there location for them to tell me it’s not in yet.. needless to say I was not leaving till I had my sink and corner piece in my car that day because my countertops were coming Monday. Which was yesterday. I told them I wanted a follow up with Hala. She did call while I was at work and said she would call again Monday and didn’t. It’s ok though I wanted to share my experience this way and hope everyone does research before doing a major project with them. I wish we did one of our bathrooms with them to find a smaller disappointment then have this big of one.

Visited the show room last week and set up an in-home consultation with Henry. Consultation was scheduled for a week later on a Friday evening at 5:30. This time was selected for a reason as it was amenable with my work schedule. While awaiting for Henry to arrive at the scheduled time, I checked my voice mail at 5:45 only to discover he had left a VM at 4:46 asking me to confirm the appt. Not sure why he waited a mere one hour prior to our appt to confirm, but nonetheless, he was a NO SHOW, nor did he try to reach out to me a second time. When I called the office, he hadn’t even left yet and blamed me for not confirming. So glad the dependability showed it’s head before I hired this company. Needless to say, first impressions are everything. I’ll take my business elsewhere.

I love my kitchen!!! I had a few issues during and after my project. Once Kurtis Management became aware of the problems, I was contacted and Kurtis began working on resolving the issues to my satisfaction. I am extremely impressed with the level of professionalism Kurtis is showing.

From the first email conversation I had with Hala Stermer at Kurtis, I was very impressed. I had no idea what I really wanted to do, just wanted a change. She helped guide us and made the process very easy from start to finish. I absolutely LOVE my updated kitchen and will be referring Kurtis to anyone that will listen! Thank you!