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west elm

1958 Breton Rd SE, Grand Rapids, MI 49506, USA

Map

Detailed Information

Place Types Furniture store
Address 1958 Breton Rd SE, Grand Rapids, MI 49506, USA
Coordinate 42.9277897,-85.6074469
Website https://www.westelm.com/stores/us/mi/grand-rapids-breton-villag
Rating 3.7
Compound Code W9HV+42 Grand Rapids, MI, USA

Openning hours

Monday 11:00 AM – 7:00 PM
Tuesday 11:00 AM – 7:00 PM
Wednesday 11:00 AM – 7:00 PM
Thursday 11:00 AM – 7:00 PM
Friday 11:00 AM – 7:00 PM
Saturday 11:00 AM – 7:00 PM
Sunday 12:00 – 6:00 PM

Photos

Reviews

Quinn Humphrey (04/06/2021)

Visited with my wife and received amazing service from Betsy! She helped us select the perfect sectional in a durable material and color. She also took the time to answer all of our questions and make sure we felt 110% comfortable before making our big purchase. Betsy still gave us space to talk about it, but was available to help. Would highly recommend her to anyone on the market for a new piece of furniture!

Shelby Paler (02/12/2021)

Our experience first started with a call asking for rug swatches, which arrived two days after shipping. Very quick! Betsy was amiable and accommodating. A few days later, my husband and I traveled an hour to the Grand Rapids location, where Melissa helped us find the perfect rugs and dining room table. Melissa was very knowledgeable and hospitable.nnI would highly recommend this location and its excellent staff. We will be returning customers. Thank you, ladies!

Gabriel R. (09/17/2020)

fun fun

Natalie Schurman (10/24/2020)

I was nervous to come to the store, because previous reviews complaint of poor customer service. However, my experience was the exact opposite. We had multiple designers greeting us throughout the store, but they were not down your throat like other furniture stores. They allowed us to easily wander and explore the store, but made it known they were available to help when needed. We received help from one designer Kendra, and she was patient with our indecisiveness. She pulled out whatever swatches we were curious about, and gave recommendations on which fabrics are best for pets. We have not ordered our sofa yet, but I just wanted to show some appreciation towards to staff. It was helpful to see some of the sofas on display as well, and I am now purchasing a completely different sofa than I originally thought I wanted. All their furniture displayed was beautiful!

Courtney Guss-Trice (12/15/2020)

The store customer service is horrible. The girl that helped me at counter wasn’t very friendly to start. I had a $25 gift card for my birthday from the west elm credit card I told her multiple times she even asked me to read the number off for her. When I got home I realized I didn’t get my $25 off so I called the store. The first girl said well let me check with someone put me on hold and got hung up on . Called va a the second girl was so rude to me and said everyone is busy and put me on hold again. Then the first girl came to phone said the girl that partially helped me check out (which there was no partial she did my whole order ) said she didn’t remember anything about a birthday discount I would have to come back to store with receipt. I don’t live close by so this is such an inconvenience. When your spend money in a high end store I except much better service. I won’t be shopping in the store anymore!!! Better off shopping online.

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