Falmouth Pediatric Dentistry

All 3 of my kids are seen here. They have always gotten great care. Office staff is very pleasant.

We have been going here for a few years, up until COVID we have never had a problem... Until recently. They have rescheduled our appointment twice. And when we finally was able to go, my daughters nerves got the best of her & they refused to see her. Even after taking her temp & me explaining her anxiety. They acted as if we were a disease. We drive over an hour one way. We will not be returning & will be finding somewhere new.nIf your child has anxiety about dentists I don’t recommend going especially now with COVID mixed in.

The clinical team here is great but the back office is awful. The fella who handles billing, Justin I think, is a bully and unaware of changes impacted by healthcare reform to medical insurance that expand coverage to include some dental services. If billing in a dental office is his responsibility, then why is he not aware of the impact of one of the biggest reforms of healthcare insurance in our lifetime.....?nMy son received a 2nd annual fluoride treatment and I received a bill. I confirmed with my medical insurance that the service was covered and asked Justin to bill my medical. He later told me that he attempted to bill my medical but the claim was denied. When I called my medical back, they confirmed coverage for the service and told me that no claim had been submitted. My wife and I went through this cycle one more time and received the same result but with a lot more intimidation from Justin - he threatened to send the claim to collections unless I paid the bill immediately over the phone.nThe dentists and hygienists should show that guy the door or send him back to school.

I have been going to this dentists office for years with my autistic son who has required multiple procedures that required sedation. The dentist and hygienists have always been so kind and wonderful. In April 2020 my son needed a tooth capped and then in June 2020 he had a regular cleaning. In July I received a bill for around 400 dollars and talked it over with billing because I had 2 insurances at the time and it was only processed with one. She stated that the total was brought to around 10 dollars which I had offered to pay over the phone. The lady suggested I wait and see because it may end up getting covered by insurance. At this point I was a single mom of an 8yo, 2yo and 4 month old. Over the next few months I sold a house, moved, had my divorce go to trial, and many other stressful things. During this time this dentist office apparently sent me a few bills in the mail which quite frankly are most likely sitting in a pile still because I’ve done the best I could to survive. I called today to check on my sons appt in January since I forgot the time it was at and was informed that the 10 dollar bill I didn’t pay got sent to collections. Apparently once bills go to collections they cancel all your appts and kick you out of the practice. Even explaining that these last few months have been severely traumatic and that I offered to pay said bill in July got me a response from Justin that this is the policy. My only option is to send an email to the dentist directly and see if I will be allowed back. I’m a nurse that has worked in many hospitals and doctors offices and I cannot fathom this sort of customer service. Kicking out a special needs Child from a dentist he’s familiar with over the cost of a dunkin coffee and bagel? Not being understanding in any fashion that a single mom of 3 little children had the most most challenging few months imaginable and did not intentionally not pay this bill? I travelled 80 minutes from where we live for continuity for my son but it seems now is the time to find a closer dentist for all the kids. This was very disheartening since I really did enjoy the clinical staff here.

Negligent, rude and infective. The scheduling team failed to keep or make the correct appointment in their book 4 times over the past year to simply clean my children's teeth. I am filing a formal complaint and have lost 18 PTO hours for nought. No wonder peoples teeth look British around here!