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Jen Hayes (10/12/2020)
The employees here are so helpful and friendly
#wiggleman#awsome man (05/06/2019)
My 3 year old rides this bus everyday. Very reliable always on time. Very pleased with the service this organization provides to the communities. Thanks Walt!
Steph Turmenne (06/17/2019)
Not very communicative on what needs to be done to schedule a ride. They say to to the website and I did and got approved but was never informed I had to go in person to confirm. I have a job that's open the same hours and can't make it there. What if I didn't have a vehicle to go in person, isn't that the whole point in setting to rides, no vehicle.... Not happy. My daughter had to miss the last two days of school!
Frank Sanborn (04/06/2016)
This is the worse program I've ever seen. It's been twice they have forgotten me and I've had to cancel two very important doctor appointments. When they didn't forget me they show up late to pick me which then I'm late for the doctor. It seems they just want the Maine care client. They must get paid better that way. They are very disrespect full they put me on hold 5 times and then hang up on me. The drivers are nice it seems to be the office people who are in charge of rides. They put a lot on the drivers plate do to pick ups. Its kinda cheap for rides but I will no longer use this service its to much of a risk to use. I don't see this this program operating in the next 5 years with the way they treat people and the changes to Maine care. If you have a doctor s office with strict atendence rules then don't use this service. You'll either be really late or you don't get picked up. Might be good for shopping but that's it. I hope its not me that is the reason not to pick me up. I Hope its not a human rights thing.
HALLIAN (03/15/2018)
My son uses Western Maine Transportation for school which is in Auburn he is 5 we live in Lewiston. Their service is catered to making them business not the clients. My son was on the bus for 1 hour and 5 minutes today ! It’s a 5 minutes ride but if you pickup adults drop them off at appointments wait for adults it’s in the route to the kids homes make them wait ? My son uses the bathroom as soon as he gets home he is potty trained how long before he has an accident ? One day it takes 10 minutes another 1 hr 5 minutes is unacceptable and disrespectful to the children for your gain in wealth !nI WOULD GIVE NO STARS IF THE OPTION WAS AVAILABLE...
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