A Brush With Dentistry, P.C.

DO NOT GO TO THIS PRACTICE! They will dismiss you as a patient if you miss appointments even with proper cancellation time. I had serious medical crisis that caused me to cancel some appointments and not having children old enough to drive, and a husband who works out of town, the health crisis came first. Bo one ever called from the office to find out what the issues were. They continued to send correspondence, and after they opened in June once the COVID restrictions were lifted scheduled an appointment for my daughter. She got COVID tested and was placed on a 2 week quarantine. So she had to miss her appointment responsibly, or expose people unnecessarily. No word was ever said to us about dismissal. Until a dental emergency arose on the weekend. I called the dentist 3 or 4 times for guidance on how to handle my 13 year olds dental emergency. The dentist never called back. It wasn't until Monday morning when I called to have the dental emergency addresses. Appointment scheduled, only to get an phone call 20 minutes later telling us we were dismissed and basically deal with your own emergency! Are you kidding? You do not inform patients, you send reminders for cleanings, and protocol for re entering the clinic during COVID. Then when a 13 year old girl is in complete agony you inform them of dismissal. DO NOT WASTE YOUR TIME WITH THIS PRACTICE. I DIDN'T EVEN MENTION THE HORRIBLE JOB THEY DID FILLING A CAVITY THAT I STILL HAVE PROBLEMS WITH.

I went in last week for a cleaning, and when I walked out I was shocked to see that ALL the stains on my teeth where gone! I am not sure how long I have had them, but it seems like it’s been forever. Even before my last cleaning... but my hygienist, Monique, noticed them and said to me, “oh hold on I'm going to get that for you...” and again, they are ALL gone!!!! I’ve never been more happy with how my teeth look, and they’re still just as spotless as when I left a week ago. Very impressed and pleased!

Went in to have my teeth cleaned. The cleaning went well, 4 cavities were found. Went to two different appointments to have fillings. After the first visit I had pain, told them about the pain at second visit. Bite also seemed off after second visit, still having pain pain had gotten worse. Dentist was on vacation the referred me to affiliate in sterling. Went to sterling they tried to adjust the bite during this visit without numbing pain was unbelievable, they found air pocket in one of the new fillings. Went back to Dixon to have air pocket fixed. Tooth was repaired still having large amounts of pain. Every few weeks the pain would increase. I called the office they told me to take even more Advil and Tylenol gave me a referral to a root canal dentist, not in network. Called one in net work explained what was happening they said they couldn't help it was a jaw issue. In short my Jaw was dislocated during procedures. I found a new dentist asked all my x-rays be sent over, they did not send all of them only for that one tooth . The new dentist found a cavity under the new filling meaning it had not been done properly. Also is saying the tooth that had been redone because of air bubble needs replace also due to it was done poorly and is washing out. But it had not even been 6 months can't be washing out. Also have had crazy out of pocket almost 1000.00 to cover devices to correct jaw issue caused by appointments last fall. The fix for the tooth is almost 400.00. It is Jun now and I have had pain since last September and now need to have expensive work done to correct what was ruined.

Dr. Patel is amazing. She is kind, gentle, and very good at what she does. She has always made me feel comfortable, and she does amazing work. The staff is very nice and helpful as well.

The billing person at this office is rude and unprofessional! I called about an overpayment that my husband made and she said “I already explained it to your husband,” and basically dismissed me like she was no longer obligated to explain it again. I said to her well I think we over paid and she said rudely “you didn’t!” If she doesn’t get back to me this week I will be filing a fraud charge on our last payment and a better business bureau complaint. Update: they called back and resolved the issue.