Map
Detailed Information
- Place Types Pharmacy
- Address 1247 Rickert Dr, Naperville, IL 60540, USA
- Coordinate 41.748364,-88.1717093
- Website http://www.martinavenue.com/
- Rating 2.9
- Compound Code PRXH+88 Naperville, IL, USA
Openning hours
- Monday 10:00 AM – 5:00 PM
- Tuesday 10:00 AM – 5:00 PM
- Wednesday 10:00 AM – 5:00 PM
- Thursday 10:00 AM – 5:00 PM
- Friday 10:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Great place to go for hard to find vitamins. The staff is very knowledgeable and took the time to answer all of my questions. They have a large selection of immune booster vitamins which is really great especially with everything that is going on in the world. I will definitely be returning.
It's been one month since I dropped of my prescription and it hasn't been filled. During that month, I have phoned several times (no one answers the phone), and stopped by on three occasions. I was told someone would call, that the clerk couldn't locate the script, the pharmacist was at lunch -- I'd had enough! I stopped by today for the 4th and last time to retrieve my script and take my business elsewhere.nnI understand that a compounding pharmacy doesn't turn things around like the average drug store, but the abysmal customer service and lack of communication leaves one to wonder how they stay in business.
Spoke to a woman by the name of Tina that said she would call me back after she checks on my wife's prescription and never called. After 5 days of waiting and 4 voicemails, got a phone call back. Someone leaves a message for my wife asking us to call back and leave our credit card number with the CVV on a voicemail. seriously? We will never go there and they have lost our business. Called Mark pharmacy in Roselle and got it taken care of very quickly. We will use Mark pharmacy in the future.
I picked up a prescription over 2 months ago, and I have been trying to get some additional information so as my insurance company will process the claim. I have called at least 2 - 3 times per week and left messages each time. No one has responded to my calls. It is rather frustrating and unprofessional for a business.
If I could give a zero I would. We spent over $6000.00 for our dog's surgery. She needed a human drug especially compounded for a dog so I had them call it in to Martin Avenue Pharmacy. The prescription was called in the day before she was to start the medication. I went to pick it up the following day which was the day she needed it, and not only was it not ready, but I was told that it would not be ready until the following day. The level of customer service was atrocious. Outside of the doddering elderly gentleman who waited on me (but did not help me!) you cannot reach a human being. I left a desperate message on the pharmacy answering machine and no one EVER called me back.nBoth Telescript and The Compounder were able to help me that day by rushing the prescription. I was able to speak with the pharmacists at both places who listened to my problem and helped me solve it. I will never use Martin Avenue Pharmacy again - not even to buy a stick of gum.
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